Sr. Sales & Customer Success Compensation Analyst

About us

At Udemy, we’re on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we’ve helped over 70 million learners and 16,000 organizations achieve their goals. Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create possibilities for themselves and others. Learn more about us on our company page.

Hybrid work

This hybrid position requires three days per week in our Austin or Denver office.

Udemy is headquartered in San Francisco with global offices in Australia, India, Ireland, Türkiye, and other US locations. Our robust hybrid work model spans San Francisco, Denver, Austin Ankara, Dublin, and Melbourne. This hybrid position requires three days per week in the office at the nearest hub. Learn more about us on our company page.

About you 

You’re an analytical, collaborative and creative problem-solver who can confidently dive into data and details. You have a high degree of organization, accuracy and critical thinking ability. You thrive in dynamic environments where you can support building systems, processes, and tools to create best-in-class experiences. You love influencing a company’s growth journey, enabling our go-to-market teams to efficiently generate revenue and scale.

About this role 

The person in this role will manage sales compensation administration & special projects within the sales operations organization. The ideal candidate will require a strong understanding of SaaS compensation models and Incentive Compensation Management tools (ICMs). This person must be data-driven, detail-oriented, customer-focused, business-minded, and intellectually curious. This person thrives in highly dynamic environments while implementing the necessary processes and tools to advance best practices for our organization. This role reports directly to the Sr Manager Sales Compensation.

What you'll be doing

• Administer sales compensation for a dynamic sales & customer success organization

• Implement Changes as prescribed in Commission tool

• Assist in annual global compensation plan strategy, policies, analysis and documentation

• Track attainment across the sales & customer success teams, including on-going Performance analysis

• Analyze sales performance results and make recommendations to Key Stakeholders

• Manage distribution & acknowledgement of compensation plans & quotas

• Provide visibility into plan/quota/attainment as well as payout information

• Work closely with key stakeholders for governance on inquiries, adjustments & exceptions

• Establish yourself as a cross functional resource to identify, design and implement business processes that increase sales productivity and processing efficiency

What you’ll have

• 3-5+ years of experience in Sales Compensation, Total Rewards, Sales Operations and/or Finance

• Experience in SaaS B2B organizations

• Experience with ICMs (i.e., Spiff, Callidus, CaptivateIQ, Xactly, etc.); Spiff experience is preferred. Spiff University completion highly preferred. 

• High degree of proficiency with SFDC

• High degree of proficiency with Spreadsheets (sumifs, index/match, vlookup, etc.)

• Excellent Customer Service skills

• Experience working with Key Stakeholders such as HR, Finance, Legal, Executives

About your Skills 

• Sales Compensation Management: Administering and managing global sales compensation plans, including setup, processing, and accuracy of commissions payments. Advanced understanding of SaaS components & compensation structures such as GRR, NRR, Expansion/Upsell, New Business recurring revenue. 

• Data Analysis & Performance Tracking: Proficiency in analyzing sales performance data and tracking attainment across teams, using tools like Salesforce and spreadsheets for detailed performance insights.

• Stakeholder Collaboration & Governance: Experience working with key stakeholders (HR, Finance, Legal, Executives) for policy governance, managing inquiries, and handling adjustments.

• Process Optimization & Cross-Functional Collaboration: Ability to identify, design, and implement business processes that improve sales productivity and efficiency across multiple functions.

We understand that not everyone will match each of the above qualifications. However, we also realiz