USCB – Transformation – Issues Management Redesign Officer – Operational Risk Officer (C13) - VP - Hybrid

The USPB - Issue Management Governance & Control - Risk Officer is a strategic professional responsible for assisting in the designing and driving of the end-to-end process improvements spanning the life cycle of a business Issue including: identification and documentation, root cause analysis, remediation planning, status monitoring and reporting, and closure activities. These activities will be conducted in close partnership with the Issue Owners within the U.S. Personal Bank. Excellent communication skills are required to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required to guide, influence, and convince others, in particular colleagues in other areas. Developed communication and diplomacy skills are required to guide, influence, and convince others, in particular colleagues in other areas and Regulators. Has responsibility for volume, quality, timeliness, and delivery of end results of an area. This role will work closely with leaders across Citi engaging with Issue Managers, Owners, Legal, Compliance and Risk/Control partners to ensure consistent, quality and on-time delivery against Issue Management commitments.

Responsibilities:

• Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
• Independently assess’ risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
• Governance and oversight may include (not limited to) technology operational risk, risk for example.
• Serves as a subject matter expert for Issues Management (KPI/KRI/Corrective Action Plans)
• Resolves transactional level escalations coming from the vendor or internal partners
• Analyzes a multitude of scorecards/performance management tools in an attempt to mitigate exposure (risk/financial/regulatory)
• Monitors goals are met through performance, risk and relationship oversight of our extended supply chain
• Collaborates to resolve any issues which fall within the terms of the contract.
• Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10years of direct, relevant experience in financial service operations, control, compliance, audit, or regulatory management.
• In depth knowledge of Issues Management Operational an Oversight processes, including experience in leveraging analytics / metrics to monitor compliance to policy and procedural requirements. Strong organizational skills, with proven ability to successfully manage multiple, parallel priorities.
• Ability to drive new initiatives and proof of concepts with stakeholders, with the ability to assess requirements and establish timelines for each analysis project.
• Project management and governance experience with the proven ability to execute project plans and drive a diverse group of stakeholders to identify and achieve milestones within deadlines.
• Demonstrated relationship management skills with ability to deepen relationships and build partnerships across the business and key functional support areas like Internal Audit, Legal, Compliance, Business Operational Risk Management, Government and Regulatory Affairs.
• Self-motivated and ability for establishing and maintaining a culture of control within the business.
• Detail oriented, with proven ability to question and identify opportunities within existing processes and business practices.
• Proficiency in working in Microsoft Office – particularly Excel (metrics and data analysis), PowerPoint (presentation decks), and Word (writing and editing procedural and technical documentation)