VP, Specialist Solutions - CBS OU

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Role Overview

The VP of Specialist Solutions for the CBS leads a high-impact team of Solution Specialists across key Salesforce clouds including Tableau, Marketing, Slack, Service Cloud, Revenue Cloud, Experience Cloud, and Commerce Cloud. This role is responsible for shaping how Salesforce brings its full Customer 360 platform to market across CBS industries such as Professional Services, Business Services, TTH, Engineering & Construction, and our vast Commercial & Lifestyle businesses.
This leader is a strategic partner to Sales, Product, and Marketing, ensuring specialists engage early, deliver differentiated platform value, and continuously raise the bar on solution quality, enablement, and execution. The VP plays a critical role in accelerating pipeline, influencing roadmap, and helping CBS customers modernize how they sell, service, and operate.

Key Responsibilities:

Strategic Leadership & Platform Vision

• Lead and scale a team of Solution Specialists across multiple cloud products

• Define and evolve CBS-relevant solution frameworks that showcase the full Customer 360 platform

• Partner with CBS GTM leadership to align specialist strategy to business priorities and growth motions

• Drive differentiated platform storytelling that resonates across CBS industries

Sales Partnership & Pipeline Impact

• Ensure specialists engage early in account planning alongside Core and Specialist Sales

• Embed platform vision into customer roadmaps, transformation programs, and executive conversations

• Act as an executive technical advisor on complex, high-value deals

• Drive pipeline influence, win rates, and attach through strong specialist execution

Product Partnership & Enablement

• Build strong, trusted relationships with Product leadership to influence roadmap and readiness

• Ensure specialists are deeply enabled on new releases, roadmaps, and competitive differentiation

• Translate product innovation into clear customer outcomes and field-ready narratives

• Create feedback loops from the field to Product based on real customer needs

Team Development & Excellence

• Build, mentor, and retain a high-performing specialist organization

• Establish best practices, coverage models, and specialist engagement standards

• Develop clear career paths and growth opportunities for specialist talent

• Foster a culture of accountability, collaboration, and continuous improvement

Cross-Functional Collaboration

• Partner closely with Sales leadership to optimize specialist deployment and coverage

• Collaborate with Marketing and Industry teams on messaging and solution positioning

• Work with Customer Success to ensure smooth transitions and long-term adoption

• Share learnings and scale best practices across the broader Solutions organization

Required Qualifications:

Experience

• 10+ years in enterprise software, with deep experience in solution engineering or technical sales

• 5+ years leading and scaling technical or specialist teams

• Proven experience driving revenue impact through platform-led solutions

• Strong track record partnering with Sales leadership and engaging executive buyers

Technical & Platform Acumen

• Experience across multiple Salesforce clouds (e.g., Service, Revenue, Commerce, Analytics, Slack)

• Ability to clearly articulate Customer 360 platform value and business outcomes

• Strong understanding of how modern services, digital, and data platforms support CBS ind