Hospice Office Manager

Queen City Hospice is proud to be Ohio-made. Every decision we make about hospice care is made with patients and families in mind. Our team is rooted in the communities we serve and are dedicated to delivering the highest quality of care for our fellow Central Ohio residents.

We believe that the best definition of care is determined by the wishes and needs of patients and their families. We are committed to supporting our patients to remain wherever they call home throughout their entire journey. To accomplish this, we strive to support not only our patients but the team that serves them. Our team carries low patient caseloads and are never on call. We provide a positive work experience for our employees by empowering our staff and giving them rewarding careers with manageable workloads, support, and flexibility. Come join the fastest-growing hospice care in the Midwest.

Schedule: Monday- Friday 8a-5p

The Business Office Manager (BOM) plays a crucial role in ensuring smooth operations in all office activities for staff and patients in the hospice agency. The BOM is responsible for coordinating all office activities including medical records, data entry, maintaining patient records, preparing for all meetings, coordinating all telephone calls and maintaining sufficient office supplies. The Office Manager reports to the Executive Director and assists with direct patient expenditures coordination, employee time sheets, and billing.

What We offer:

• Great culture and team atmosphere
• Comprehensive benefits effective the first of the month
• 401(k) retirement plan with a generous company match
• Generous time off accruals
• Paid holidays
• Mileage reimbursement
• Tuition Reimbursement
• Employee Referral Program
• Bonus Eligible
• Hospice Certification benefit and salary increase
• Merit Increases
• Employee Discount Programs

What You’ll Do:

• Manage all administrative and organizational functions of a hospice agency office including supervise reception, supply coordinators, and other staff assigned.
• May be required to supervise assigned personnel including, but not limited to, hiring, firing, conducting regular 1:1s, evaluating, training, mentoring, scheduling and assigning tasks.
• Ensure that office personnel perform their duties as they pertain to office responsibilities, IDT and billing responsibilities
• Order and maintain accurate records of medical equipment and supplies.
• Responsible for informing staff of any changes, updates, etc., regarding admissions; discharges, visits, schedules; and clinical meetings as directed by the Executive Director, Director of Clinical Services and/or Administrator.
• Responsible for assisting with audits of patient information.
• Inputs data into computer for billing purposes.
• Tracks admission, discharge, IDTs, certification and re-certification dates on all patients.
• Communicate effectively and acts as a liaison with patients, families and staff.
• Manage various vendor and volunteer relationships associated with business operations.
• Participates in and assists with community activities, i.e., health fairs, conventions, community education programs, etc. as assigned by Executive Director, Director of Clinical Services and/or Administrator.
• Maintains confidentiality of patient information.
• Ensure that medical records are accurate, maintained and kept up to date in accordance with regulations of Medicare and the Policy and Procedure Manual.
• Ensure billing data is input accurately and in a timely manner.
• Ensure that medical equipment and supplies are ordered, and accurate records are maintained.
• Ensure that DARs are gathered and recorded efficiently and in a timely manner.
• Ensure compliance, comp