Sr Analyst, Business Process Effectiveness

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for leading implementation and monitoring efforts for frontline-facing tool deployments that enhance operational efficiency and customer experience. This role ensures successful adoption through structured change management strategies, monitoring, and continuous improvement. Works with cross-functional teams to plan, execute, and track change management efforts and deployments, ensuring alignment with business objectives and readiness across all impacted areas. Serves as a subject matter expert in implementation best practices and acts as a resource for colleagues with less experience.

Job Description

Core Responsibilities

• Lead end-to-end deployment planning and execution for frontline-facing tools, ensuring alignment with operational goals and timelines.
• Monitor implementation progress and adoption metrics, identifying risks, gaps, and opportunities for improvement.
• Develop and maintain change management and deployment playbooks with repeatable processes to ensure scalability and consistency across regions or business units.
• Assess organizational readiness, design communication strategies, and manage resistance to change.
• Create and track success metrics for tool adoption and process effectiveness; provide actionable insights to leadership.
• Facilitate feedback loops and continuous improvement cycles, incorporating frontline input into future deployments.
• Helps to define success metrics for each new system or process and establishes a plan to track, monitor and measure the success of those metrics.
• Develops repeatable and thus scalable, plans and processes in order to speed time to market and improve operational efficiency.
• Interacts closely with matrixed cross-functional teams (both field and corporate) in order to secure alignment.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Customer Experience Optimization, Meeting Goals, Prioritization

Compensation

This job can be performed in Colorado, Illinois, Maryland, and Minnesota with a Pay Range of $69,151.78 - $114,100.43

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Co