Field IT Specialist

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

Our IT Specialist executes support activities relating to all IT Operations including Event support, on-site setup, troubleshooting networks, and AXS computer systems (hardware and software). Provides support to clients and end users including hardware, software, and other resources to meet the company's requirements. Interfaces with a wide variety of functional areas within the organization including Client Support, Implementation, and Account Management.

What Will You Do?

• Provide technical support to clients, assisting with software, hardware, and network-related issues. Ensure a timely and effective resolution of all support requests for IT / Operations related issues.
• Setup all equipment for clients, performing or ensuring proper installation of computers, access control systems, switches, and appropriate software.
• Provide “remote hands” assistance, as requested by customers.
• Regularly communicate with cross-functional teams to assess and address operational requirements for hardware and event logistics.
• Work on Inventory Management, ensures efficient inventory control by managing stock levels, overseeing shipments, maintaining records, and identifying discrepancies.
• Investigate, resolve, and implement improvements to existing and associated procedures and applications.
• Communicate effectively, both verbally and in writing, with clients to identify needs and evaluate alternative technical solutions.
• Provide technical support for smaller projects, operations, and special live events.
• Engage in problem-solving, monitoring, and installing; network gear, access control, hardware and software.

What Will You Bring?

• Associate's or Bachelor's Degree in Information Technology or related field of study 
• 1+ year of experience in an IT Support position
• Technical and operational skills, specifically installation, troubleshooting, and support of networking and workstation hardware on client premises.
• Working knowledge of Windows OS, Windows Server, and Apple iOS.
• Working knowledge of Networking (OSI network layers, TCP/IP) and WAN Devices, circuits, cabling, and telephonic and/or Wi-Fi technology.
• Knowledge of commonly-used concepts, practices, and procedures within the desk-side and server environments.
• Must be self-motivated, capable of troubleshooting, and possess the ability to work reliably and responsibly both independently and in a team environment.
• Ability to communicate effectively both verbally and in writing with clients to identify needs and evaluate alternative technical solutions.
• Ability to work under stressful conditions and time constraints.
• Ability and willingness to work off-hours, on-call, and on weekends as necessary.
• Must be able to lift, pull or carry significant weight during an event at times up to 100lbs.
• Must be open to significant travel (up to 60%) as part of this IT role.

 

What’s in it for You?

• The opportunity to bring your technical expertise to the live events/entertainment industry
•  Extraordinary People – we’re not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Opportunities for learning and leveling up through training and education reimbursement.

 

Curious about the typical interview process for this position? Here's what to expect:

• Stage 1: 20-min Recruiter video interview
• Stage 2: 45-min virtual team technical interview  
• Stage 3: 30-min virtual hiring manager interview
• Stage 4: 30-min executive interview

  

More about AXS

AXS, a subsidiary of