Customer Service Representative

Dixon is looking for an experienced Customer Service Representative to join our team in Houston, TX.  The CSR will provide superior customer service to both external and internal customers. Responsibilities include assisting customers with sales/product inquires, handling incoming customer orders, and responding to customer inquirers or complaints regarding company product and services.  This person will need to be able to determine the best method to resolve problems to ensure customer satisfaction and adhere to company policies. Two to five years of customer service or inside sales experience with strong organizational skills preferred. Bachelor's degree preferred.  

Our comprehensive benefits package is designed to support your well-being and professional growth. We offer medical, dental, and vision insurance for you and your family, competitive salary, bonus programs, and 401K retirement plan, training opportunities, tuition reimbursement, vacation and PTO, paid holidays, gym reimbursements, and more!  Join us and be a part of a team that values your contributions and supports your goals! 

RESPONSIBILITIES:  

• Respond to customer inquiries  via email, phone and internal systems
• Manage accounts, coordinate orders and product shipments
• Handle customer complaints
• Determine best method to resolve problems to ensure customer satisfaction
• Assist with special projects as needed
• Adhere to organizational policies

COMPETENCIES:  

• Strong organizational skills and ability to multi-task
• Excellent written and oral communication skills
• Strong computer skills (proficient in all Microsoft Office applications)
• Strong sense of professionalism, customer service skills and work ethic
• Strong mechanical aptitude

The Dixon Group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices and laws. Accordingly, to the fullest extent required by applicable law, The Dixon Group strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons.  The Dixon Group is committed to protecting the privacy rights of its employees and job applicants to the fullest extent required by applicable law. To that end, personal information will be collected solely for those legitimate business purposes recognized by law, and then maintained in a manner consistent with all applicable laws and regulations pertaining to document retention requirements. The Dixon Group does not sell personal information to third parties, and does not share such personal information with third parties except when authorized by law to do so (e.g., in response to a lawful subpoena; mandatory tax reporting; etc.)