Legal Operations Processor / Summons & Subpoenas (Legal Services/COO)

About this role:

Wells Fargo is seeking four Legal Operations Processors to support the Summons & Subpoenas team in Legal Services within the Chief Operating Office (COO). For additional information on lines of business, refer to the external careers site at www.wellsfargojobs.com.

In this role, you will:

• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Negotiate with external customers to assure resolutions and deadlines are met
• Perform moderately complex administrative, operational and customer support tasks
• Provide training to less experienced Operational Legal Specialists
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirement
• Receive direction from supervisor and escalate non-routine questions
• Seek ways to improve customer service experience and determine proper course of action based on customer needs
• Support various operational tasks relating to subpoenas, and other legal documents representing Wells Fargo

Location: 1305 W. 23rd Street, Tempe, AZ

• Preferred location listed above
• Relocation assistance is not available for this position

Shift: 8:30 a.m. – 5:00 p.m. AZ; Monday – Friday

• Shift is subject to change, and may include overtime, or weekends, based on business needs

Training: 8:30 a.m. – 5:00 p.m. AZ; Monday – Friday

• Duration: Approx. 6-8 weeks
• In-depth on-the-job training, and coaching, to learn about Wells Fargo banking products, procedures, and services will be provided

Required Qualifications:

• 2+ years of Legal Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Ability to consistently meet or exceed business goals with high production and quality standards, while fostering a team-oriented environment
• Ability to thrive in fast-paced, high-demand environment including collaborating effectively, balancing multiple priorities, and making timely, independent decisions to achieve results
• Ability to work independently with sound judgment including proactively and innovatively problem-solving to meet enterprise needs
• Demonstrated ability to drive organizational change and deliver innovative solutions while managing end-to-end workflows from assignment through completion
• Excellent verbal and written communication skills with stakeholders, including internal and external legal counsel, while maintaining integrity and professionalism across the organization
• Strong collaboration and influencing skills; effective in matrixed, cross-functional environments and at all organizational levels
• Strong project management and organizational leadership skills including driving complex enterprise initiatives, managing multiple concurrent projects, and proactively identifying operational, legal, and project risks to ensure timely, accurate delivery
• Extensive legal operations experience interpreting statutes and legal documents, processing legal orders across jurisdictions, collaborating with in-house and outside counsel, and supporting litigation
• Financial services experience
• Knowledge and understanding of processing and handling summons and subpoenas
• Intermediate proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams)

Job Expectations:

• Ability to work additional hours as needed
• Ability to work weekends as needed or scheduled
• Adhere to standards outlined with written policy as well as applicable State and Federal regulations
• Must be able to attend full duration of required training period
• This position is not eligible for Visa sponsorship
• Willingness to work on-site at stated location(s) on the job opening

IMPORTANT INFORMATION: 

• AFTER SUBMITTING YOUR APPLICATION, PLEASE MONITOR YOUR E-MAIL FOR FUTURE COMMUNICATIONS
• Once your application is received, Wells Fargo will make initial contact with you via e-mail
• Please ensure your contact information (e-mail address and phone number) is current in your Wells Fargo Jobs Profile
• If your contact information has changed, please update prior