Collections Analyst I

Who we are

 

Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization’s Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we’re always looking for new ways to continue making a difference, and new people to make a difference with.

The opportunity

 

The Collection Analyst I will oversee complex collection activities, drive process improvements, and manage strategic customer accounts. In this role, you will function as a key contributor to reducing aged receivables, improving cash flow, and supporting company financial goals. In addition, they will lead high-level account resolution and collaborate across departments to streamline collection operations.

How you’ll spend your day

 

• Lead collection efforts through analytics, initiative-taking outreach, and strategic follow-up.
• Manage a portfolio of high-volume or high value, National accounts.
• Investigate and resolve escalated issues including billing disputes and credit concerns.
• Work to resolve unapplied and unidentified funds.
• Develop and implement collection strategies to reduce overdue balances and improve cash flow.
• Resolve complex billing/payment disputes to ensure a timely resolution.
• Serve as the primary point of contact for cross-functional initiatives involving sales, legal, and customer service.
• Mentor and support junior Collection Analysts with training, best practices, and issue resolution.
• Assist with order release/hold based on account analysis.
• Recommend and implement process improvements and automation solutions.
• Support internal and external audit requirements related to AR and collections.
• Initiate refunds and make recommendations for write-offs and bad debt.

Your experience and qualifications

Any equivalent combination of education, training and experience that fulfills the position’s requirements will be considered.

 

Education/Certification/Experience:

• Bachelor’s degree in Accounting, Finance or Business preferred.
• 3-5 years of experience in collections, accounts receivable with a focus on B2B environments.

 

Skills/Knowledge/Abilities:

• Proven history of managing large or complex accounts and improving collection KPIs.
• Strong analytical and critical thinking skills.
• Excellent interpersonal and communication skills for dealing with both internal and external stakeholders (e.g., Sales, cash app).
• Ability to work independently and manage multiple priorities.
• Exceptional communication, negotiation, and customer service skills.
• Ability to work flexibly shifts as required.
• Pharmaceutical experience preferred but not required.
• Experience in a large company environment. Public company experience is a plus.
• Intermediate Microsoft Excel skills required (e.g., VLOOKUP, Pivot Tables)
• Experience with various accounting systems required (e.g., JDE, HighRadius, AS400).
• Bilingual (Spanish) is a plus.

 

Travel Requirements:

• Not required.

 

Physical Requirements:

• Sitting for extended periods at a workstation or mobile equipment.

 

Visual Acuity:

• Perform computer work, prepare and analyze data, and extensive reading.

Enjoy a more rewarding choice

 

We offer a competitive benefits package, including: 

• Comprehensive Health Insurance: Medical, Dental, Vision, and Prescription coverage starting on the first day of employment, providing the employee enrolls. 
• Retirement Savings: 401(k) with employer match, up to 6% and an annual 3.75% Defined Contribution to the 401k plan. 
• Time Off: Paid Time Off including vacation, sick/safe time, caretaker time and holidays. 
• Life and Disability Protection: Company paid Life and Disability insurance. 
• Additional benefits include, but are not limited to, Employee Assistance Program, Employee Stock Purchase Plan, Tuition Assistance, Flexible Spending Accounts, Health Savings Account, Life Style Spending Account, Volunteer Time Off, Paid
• Parental Leave, if eligible , Family Building Benefits, Virtual Physical Therapy, Acci