Senior Production Support Engineer - Frontline Tools

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

You’ll join CIBC’s U.S. Commercial Banking Technology team, supporting and enhancing critical applications in the commercial lending ecosystem. You’ll provide hands-on technical expertise to deliver and integrate electronic signature and loan pricing solutions, ensuring stability, performance, and reliable partner integrations.

You’ll lead production support activities, including triage and resolution of technical issues and system/website outages, coordinating across internal technology teams and external vendors. You’ll drive prioritization, communicate status to stakeholders, and contribute to root-cause analysis and preventative improvements to reduce recurring incidents.

How you’ll succeed     

• Production support - Investigate and define operational issues and prioritize based on severity, risk and/or strategic business needs. Design and implement solutions to prevent recurrence with the end goal of providing excellent technology support.

• Partnership - Work as a key liaison with business partners, technology partners, and the senior management team. Provide technical expertise for upgrades, testing, and process improvements. Liaise with business, technology, and vendor partners for operational alignment.

• Projects delivery - Act as subject matter expert in the assessment of impacts for planned system changes and projects, ensuring compliance with relevant organization standards (Business, Continuity, Security, Compliance, and Privacy); develop and maintain productive relationships with Technology, QA, Project team and others. Research, evaluate and support the development and implementation of new application capabilities, procedures and standards. Investigate, research and provide recommendations for delivering technical solution as required.

Who you are

• You can demonstrate experience in: technical support of internal or external banking applications within a technology role, and you have working knowledge of banking products/services.

• Development / Coding experience along with Integration experience. (Preferably with Python, C#, SQL, .NET framework).

• Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.

• You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.

• You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

Key Responsibilities:

• Ensure production stability and high availability for DocuSign and Precision Lender (Q2).
• Investigate and resolve production issues; maintain logs and knowledge base.
• Monitor system health, address alerts, and coordinate incident responses.
• Liaise with business, technology, and vendor partners for operational alignment.
• Assess system changes, ensure compliance, and support enhancements.
• Provide technical expertise for upgrades, testing, and process improvements.
• Safeguard client experience, support frontline teams, and maintain regulatory and s