School To Work - IT Support Associate

We are looking for a talented School to Work - IT Support Associate student to join our team specializing in Systems/Information Technology for our Cummins Inc. facility Columbus, IN.

 

-This is a part-time and temporary position working no more than 19 hours per week.-

 

In this role, you will make an impact in the following ways: 

•    Ensure Operational Continuity: By promptly diagnosing and resolving IT hardware and software issues, you'll help maintain smooth day-to-day operations for your assigned area.
•    Enhance User Experience: Your support will directly improve the productivity and satisfaction of end users by addressing their technical issues efficiently.
•    Strengthen Incident Management: Logging and managing incidents through the system ensures transparency, accountability, and continuous improvement in IT service delivery.
•    Promote Knowledge Sharing: By training less experienced associates, you’ll foster a culture of learning and help build a stronger, more capable support team.
•    Support IT Infrastructure: Your ability to install, configure, or manage IT hardware and applications will contribute to a stable and secure IT environment.
•    Drive Process Adherence: Following documented processes and escalation protocols ensures consistency and compliance with organizational standards.
•    Contribute to SLA Compliance: Your awareness and support of Service Level Agreements (SLAs) help ensure that IT services meet agreed-upon performance and response standards.
•    Adapt to Evolving Needs: By assisting with additional IT responsibilities as assigned, you demonstrate flexibility and a proactive approach to supporting broader IT initiatives.

To be successful in this role you will need the following: 

•    Strong Collaboration Skills
Build effective partnerships across teams by being approachable, cooperative, and solution-oriented. Success depends on your ability to work well with others to resolve issues and improve processes.
•    Clear and Adaptive Communication
Tailor your communication style to suit different audiences—whether you're explaining a technical issue to a non-technical user or documenting actions in the incident management system.
•    Customer-Centric Mindset
Prioritize the needs of end users by actively listening, empathizing, and delivering timely, effective solutions that enhance their experience and productivity.
•    Trustworthiness and Integrity
Be reliable and honest in your work. Gaining the trust of your colleagues and customers will make you a go-to person for support and guidance.
•    Analytical and Problem-Solving Abilities
Use structured thinking and industry best practices to troubleshoot and resolve complex issues. Your ability to analyze root causes and implement lasting solutions will set you apart.
•    Process Optimization Focus
Continuously look for ways to improve support workflows and reduce recurring issues. Familiarity with ITIL or similar frameworks can be a big plus here.
•    Adaptability and Resilience
Stay flexible and composed in dynamic environments. Whether you're handling a sudden system outage or shifting priorities, your ability to adapt will keep operations running smoothly.
•    Commitment to Growth and Inclusion
Invest in your own development through training and feedback, and embrace diverse perspectives to foster innovation and inclusivity in your team.

Education

•    Must be at least 16 years of age.
•    Current Enrollment: You must be a current student in high school or in a college/university pursuing a degree in Computer Information Systems, Computer Networking, Computer Science or related fields is preferred.

Experience:

•    Requires some work experience or intermediate level knowledge obtained through education, training or on-the-job experience.

Compensation (for United States)
Please note that the salary range provided is a good faith estimate on the applicable range. The 
final salary offer will be determined after considering relevant factors, including a candidate’s 
qualifications and experience, where appropriate.

•    Development experience in Thingworx Platform, Thingworx Flow, and Navigate (Things, Services, Datashapes, Mashups, Thing Templates, etc.).
•    Development experience in Windchill, including configuration and customization.
•    Expert