Program Manager 2

Who is Blueprint? 

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. 

What does Blueprint do? 

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. 

Why Blueprint? 

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. 

In this Role

As a Program Manager within a newly formed Service Management and Execution organization, you will help shape and operationalize programs that directly support customer health, cloud and AI innovation, and usage optimization. You’ll work cross-functionally with teams across business areas to lead initiatives, create high-impact deliverables, remove execution blockers, and contribute to an evolving customer success strategy. This is a high-visibility opportunity to be part of a fast-paced, transformative environment with exposure to executive leadership and mission-critical initiatives.

Key Responsibilities

• Manage and execute cross-functional programs focused on customer health, AI/cloud innovation, and service adoption.

• Own and deliver program documentation, business cases, and presentation materials for leadership and stakeholder engagement.

• Analyze trends, identify operational improvements, and support pilot programs to validate new approaches.

• Collaborate with stakeholders across product, engineering, support, and customer success teams to ensure alignment and progress.

• Proactively identify blockers, provide solutions, and facilitate efficient decision-making across teams.

• Support both proactive (strategic planning) and reactive (issue resolution) customer engagement efforts.

• Drive and support change management initiatives to embed new practices within the organization.

Required Qualifications

• 2–4 years of experience in program or project management, preferably in a customer-facing or technology-related environment.

• Demonstrated ability to manage cross-functional stakeholder relationships and communicate effectively at all levels.

• Experience creating structured and visually compelling documentation and presentation materials (e.g., PowerPoint, Word, or other collaboration tools).

• Strong organizational skills, with the ability to manage multiple priorities and deliver high-quality work on time.

• Bachelor’s degree in a relevant field (e.g., Business, Communications, Technology, or related discipline).

Preferred Qualifications

• Program management certifications such as PMP or PMI are a plus.

• Experience working in a global, matrixed environment or large-scale enterprise settings.

• Familiarity with cloud services, AI initiatives, or customer success functions is beneficial.

• Track record of identifying and driving productivity or operational improvements.

Salary Range 

Pay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects ge