Program Manager / Senior Technology Operations

Company Description

Fifty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world's biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we're reinventing the shopping experience and our associates are at the heart of it. You'll play a crucial role in shaping the future of retail, improving millions of lives around the world. This is that place where your passions meet purpose. Join our family and create a career you're proud of. 

Job Description

Are you seeking an experienced professional who can breathe life into complex, cross-functional programs? Imagine a world where cutting-edge conference room technologies seamlessly integrate with your organization's vision, enabling seamless collaboration and innovation. Picture yourself at the helm of a transformative journey, guiding the deployment and maintenance of these state-of-the-art solutions across the enterprise. As the Senior Technical Program Manager for our Global Technology Services and Solutions team, you'll be the driving force behind the new Home Office campus enablement of Conference Room technologies. Collaborating closely with stakeholders and business leaders, you'll orchestrate a symphony of technical expertise, strategic planning, and exceptional user experiences. With your strong technical program management capabilities and a passion for delivering exceptional results, you'll navigate the intricate landscape of AV/VC Technologies with ease. Your experience in this domain will be a invaluable asset, allowing you to seamlessly integrate cutting-edge solutions into the fabric of our organization. Embrace the challenge of leading complex, cross-functional programs, and leave an indelible mark on the future of our conference room technologies. Join us in this transformative journey, where your expertise will shape the way we collaborate, innovate, and thrive in the digital age. 
 

What you'll do:

• Program Management: Oversee the planning, execution and delivery of conference room technology programs, ensuring they meet quality, standards, timelines and budgets. 
• Technology deployment: Lead the deployment of AV/VC systems and experiences across the enterprise. 
• Campus enablement: Work closely with real estate, facilities and IT teams to plan and implement enterprise conference room technologies for new campuses. Ensure that technology infrastructure is in place to support seamless collaboration and communication. 
• Stakeholder Collaboration: Work closely with IT, facilities, Corporate Real Estate, Information Security and Operations teams to define program goals, requirements and deliverables. Ensure alignment between business needs and technical solutions. 
• Vendor Management: Engage with external vendors and partners to participate in evaluation and selection to then manage technology solutions and services. Oversee vendor performance to ensure high quality delivery.
• Budget Management: Develop and manage budgets for conference room technology programs. Track and report on spending, ensuring that projects are delivered within budget constraints. 
• Risk Management: Identify potential risks at scale related to technology deployment, integration and maintenance. Develop mitigation strategies to minimize disruption and ensure smooth operations. 
• User Experience: Focus on delivering seamless, user friendly conference room experiences by collaborating with design and UX teams to optimize technology interfaces and accessibility. 
• Continuous Improvement: Lead initiatives to enhance conference room technology services, incorporating user feedback and industry best practices. Champion process improvements to streamline deployments. 
• Technical Expertise: Provide technical guidance to the team, leveraging your knowledge of AV/VC Technologies, networking and infrastructure. 
• Executive Reporting: Provide regular updates and reports to senior leadership and key stakeholders on program status, risks, budgets and timelines. Use data and reports to track and report on project progress, ensuring transparent communication and proactive management of expectations. 

Qualifications

Minimum Qualifications:

• Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience in project management, program management, program operations, or related area. OR
•  At least 7 years’ experience in project management, program management, program operations, or related area.

Preferred Qualifications:

• Master’s d