***This role is based at one of our corporate offices in Dallas (Americas) or Glasgow (EMEA)***

This is your chance to lead a Global Sales Support & Enablement Team that provides best-in-class administrative, reporting, lead management, RFP response management, and sales process execution to support Hilton Worldwide Sales teams globally.

What will I be doing?

You will drive sales performance by building a team to remove friction from the sales process, maximize high-touch customer engagement, and deliver a "follow-the-sun" solution for Sales professionals and B2B customers. You will oversee regionally-based local Support teams as well as a global team of specialists and contractors. This position reports to the Vice President, Hilton Reservations & Customer Care (HRCC).

What your day-to-day will be like:

• Monitor ongoing operations of all support delivery models to ensure SLA achievement; Review weekly and monthly performance reporting focused on direct reports and teams, along with crafting action plans to address efficiency opportunities.
• Review existing processes and systems to make recommendations on process improvements and achieve consensus and support from the diverse groups within IT and the business to implement processes.
• Drive towards solutions for hard problems to the team's current stressors, such as, streamlined processes that maximize the teams efficiency, contributors to work/life balance issues, and areas where resources are wasted or could be optimized.

How you will collaborate with others:

• Partner with Sales leadership to understand business challenges and find tailored solutions; provide real-time visibility into performance and progress for all stakeholders.
• Communicate the global strategy to the wider organization to guide agreement amongst important partners and foster a strong relationship across a complex, matrixed global environment.
• Attend regular meetings with the Sales Support leadership team(s) to monitor current initiatives, prioritize future work, and progress toward goals
• Conduct team meetings and calls to discuss team performance, action plans and foster team engagement
• Create structures and processes that provide appropriate oversight of delivery, standardization and global alignment, while allowing Team Members autonomy and flexibility to support unique stakeholder needs

What initiatives you will take ownership of:

• Development and implementation of the global sales support strategy involving complex transformational programs
• Process automation and optimization initiatives to drive efficiency, reduce cost and increase speed-to-market
• Manage team budgets based on ongoing assessments of Salary, Contract, Travel and Administrative needs to support business priorities and drive cost efficiencies
• Represent the sales support function in new strategic initiatives, new tech platforms, and new projects to represent the voice of the team.

What are we looking for?

Success will demonstrate itself through the following attributes and skills:

• Visionary leader that develops comple