IT Product Manager, Atlassian Platform

Ready to be pushed beyond what you think you’re capable of?

At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.

To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.

Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.

The IT Atlassian team owns and manages Jira, Jira Service Management and Confluence at Coinbase. As the IT Product Manager for the Atlassian Platform you would be responsible to define and execute on a roadmap to drive usage, adoption and user satisfaction for all of our internal customers. This role will partner closely with the IT Atlassian engineering team and strategic cross-functional stakeholders, additionally they will be responsible to define requirements for project requests submitted by business units across Coinbase.

What you’ll be doing (ie. job duties):

• Product Strategy: Define and implement a clear product strategy for how Coinbase uses the Atlassian Platform (Jira, Jira Service Management & Confluence) with a focus on driving seamless collaboration between these tools and other applications in our collaboration tools stack.
• Roadmap Planning: Develop a comprehensive product roadmap that aligns with company goals and client needs. Prioritize features, set milestones, and establish timelines to guide development.
• Requirement Gathering: Collaborate with internal teams and stakeholders to gather product requirements, ensuring a clear understanding of user needs and technical constraints. Translate these into actionable tasks for the development team.
• Agile Project Management: Utilize agile methodologies to manage the product development lifecycle efficiently. Participate in sprint planning, daily stand-ups, and retrospectives to ensure timely delivery and resolve roadblocks as needed.
• Cross-Functional Collaboration: Work closely with Atlassian Engineering, Program Management, People Operations, Legal, and Security teams to ensure smooth coordination and alignment throughout the product lifecycle. Provide guidance to successfully translate business requirements into technical requirements and think about how these changes might impact other use cases.
• Product Launch and Adoption: Lead product launch activities, including creating Proof of Concept strategies, developing documentation, conducting training, and gathering feedback from users.
• Performance Tracking and Optimization: Define and report on key metrics, establish mechanisms to track performance, analyze data, and make data-driven decisions to continuously improve the product experience across the Atlassian Platform.
• Client Relationship Management: Build and maintain strong relationships with internal clients, ensuring regular communication, managing expectations, and addressing any concerns. Provide timely updates on development progress.
• Stakeholder Communication: Develop and execute a communication strategy to keep stakeholders informed about product goals, milestones, and changes. Create executive summaries, reports, and presentations to facilitate effective communication.

What we look for in you (ie. job requirements):

• 5+ years of strong experience in a dynamic product management role managing a data center version of the Atlassian platform.
• Proven success in overseeing all elements of the Atlassian Platform product development lifecycle, from ideation to launch and optimization.
• High effectiveness in managing cross-functional teams, collaborating with stakeholders from program management, engineering, security, and other departments.
• Experience in delivering finely tuned product marketing strategies to drive user engagement and adoption throughout the product lifecycle.
• Exceptional writing and editing skills, combined with strong presentation and public speaking skills, to effectively communicate Atlassian Platform strategies and updates to stakeholders at all levels.
• Focus on areas with the highest impact and a track record of completing deliverables on or ahe