Director - On-Property Communications and Change Management

JOB SUMMARY

The Director, On-Property Communications and Change Management, is a key member of Marriott’s Business Transformation Office team, reporting directly to the Senior Director, Change Management, Strategy Planning + Execution. This position is responsible for planning and executing the day-to-day change management and communications activities for on-property associates impacted by Marriott’s Digital + Technology Transformation. The program is a multi-year effort to transform Marriott’s technology and business process ecosystem, enabling Marriott to deliver on our vision to become the world’s favourite travel company. 

This role will build upon our existing Digital and Technology Transformation change management strategy to create and execute the change management plan, including the creation of communications materials and related deliverables for on-property associates throughout the program’s deployment journey, from Prepare to Stabilize. This role will partner closely with colleagues throughout the entire program – including (but not limited to) PMO, Deployment, XD + Business Process Design, Learning, Continent Planning and Testing Teams. 

Key responsibilities include developing and executing change management plans, recognition programs, and communication materials, as well as monitoring change readiness and adoption activities. Success in this role requires strong critical thinking skills, meticulous attention to detail, and the ability to be a self-starter who thrives in ambiguous situations. This candidate will demonstrate a proven track record of managing multiple concurrent   work efforts at the same time and possess the resilience to handle challenging and time-sensitive tasks effectively. 

 

CANDIDATE PROFILE 

 

Requirements 

Education & Work Experience

• 4-year degree from an accredited university required; advanced degree strongly preferred
• 8+ years of direct experience in a similar role (specifically change management, stakeholder engagement, communciations, or deployment); demonstrating progressive career growth and pattern of exceptional performance
• Extensive experience with large-scale business transformation, including technology deployment changes, strongly preferred in hospitality 
• Experience working in or on behalf of (i.e., consulting) a large-scale, global enterprise strongly preferred

Changement Management & Communication Skills 

• Demonstrated proficiency conducting change impact assessments including documenting and validating changes.
• Exceptional written communication skills including experience developing clear, concise, and logically written business communications including Powerpoint presentations, talking points, job aids, and email communications
• Strong verbal communication skills including proven ability to run workshops, facilitate sessions, and effectively communicate and present information to stakeholders
• Demonstrated proficiency with Microsoft Word, Excel and PowerPoint applications
• Change management certification (e.g. ProSci, CCMP, CMS) preferred 

Leadership & Personal Drive  

• Proven ability to navigate, influence, and build relationships within a large, complex, matrix organization 
• Ability to gain a clear understanding of an initiative and represent it to various constituencies across the organization
• Ability to work effectively in a complex, service-intensive, deadline-driven environment
• Ability to work with and influence cross-functional teams in a matrixed organization
• Ability to build strong relationships to leverage information and insights across key groups
• Ability to be detailed oriented, while maintaining alignment with broader organization objectives
• Self-starter with self-confidence, enthusiasm, and strong customer service orientation
• Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
• Ability to complete deliverables with high quality and up to established standards
• Basic project management skills including the ability to juggle multiple projects and many stakeholders

 

CORE WORK ACTIVITIES & KEY RESPONSIBILITIES 

Marriott Digital + Technology Transformation Change Management Plan and Execution:

• Plans and executes the stakeholder and change impact analysis for on-property associates. 
• Partners with the Senior Director and colleagues from the Transformation Office to create and execute a comprehensive change management plan and related deliverables for on-property associates. 
• Creates and