Flight Hours Services Repair Manager (Contract)

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Job Description:

Airbus Commercial Aircraft is looking for a Flight Hours Services Repair Manager (Contract) to join our Customer Service Repair department based in Miami, FL.

You will be the main point of contact for the operations desk to manage Flight Hours Services (FHS) customers' critical situations, involving Repair Suppliers. Repair manager shall ensure Suppliers are delivering in time, cost and quality. Address non performance, visit Supplier, develop good relationships and challenge Supplier’s organization when not delivering. Steer activity ramp-up and coordinate with other Airbus entities.

Meet the team:

The Customer Support team provides aircraft operations support throughout the aircraft's operational life. The team coordinates, implements and monitors all services customized to meet the customer’s specific needs, to ensure a positive customer relationship. 

Your working environment:

The Airbus Training Center (ATC) in Miami provides flight and maintenance crew training for Airbus airline customers – primarily for those based in the Americas. The custom-designed, 110,000-square-foot complex trains more than 2,000 cadets each year in a range of (six) full-flight simulators, innovative computer-based training classrooms, and cabin door and slide trainers – all simulating the A320, A330, A340 and A350 XWB families of aircraft. In Miami you’ll also find the Airbus Latin America headquarters. A team of 60 employees there provides sales, marketing, contracts, customer support and communications for the region’s commercial aircraft, helicopters and space & defense divisions.

At Airbus, we support you to work, connect and collaborate more easily and accessibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Your challenges:

Primary Responsibilities: 

COST:    30%

• Challenges & validates commercial quotations in line with procurement guidelines (flat rate, PBH, Time & material). 

• Contributes to achieving global FHS Repair cost target

LEAD TIME:   30%

• The Repair manager shall ensure the Supplier is delivering / repairing parts in due time according to its contractual obligations. 

• Identify issues root causes and initiate and follow up of corrective actions, including at supplier’s facilities. 

QUALITY:  10%

• The Repair manager shall organize operational regular meetings with repair shops to address open issues, repair status and data reconciliation. 

• Ensure the Supplier is respecting technical standards (SB, upgrades, …), work scope (minor, major repair, …) and certification (EASA, FAA, CAAS, …). 

Support to HWS: 20%

• Monitor until closure the SMS cards involving the Satair Miami warehouse

• Follow-up, monitor and drive the clearance of abnormal statuses relevant to parts in the Satiar Miami warehouse

• Monitor parts subject to life limitations (shelf life,etc...)

• Monitor quarantine clearances requested to the warehouse

• Monitor POD and root causes discrepancies, and follow-up corrections

• Actively participate to any problem solving regarding operations of FHS services performed the warehouse

• Participate to weekly meetings (FHS/Satair)<