Customer Service Representative

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Our team in Fort Worth is growing! Our team members have ongoing opportunities to promote into other roles within our department. This creates new opportunities to join an incredible group within McKesson's Customer Operations. Come grow your career with us!

The Customer Service Representative is the point of contact for customer queries and resolution. Provides customer services relating to sales, sales promotions, installations, and communications. Ensures that good customer relations and seamless turnaround in problem resolution are maintained and customer claims, product orders and complaints are resolved fairly, effectively and in accordance with the consumer laws. May answer questions and provide prompt information related to potential concerns. Develops organization-wide initiatives to proactively inform and educate customers.

Starting Pay is between $18/hour and $19/hour per hour depending on experience.

Hybrid Position: Our Customer Service Representatives work from home after completing their 8 weeks of onsite training. Our preferred candidates will live within 50 miles of our Fort Worth office. Team members come into the office each month for meetings, special events and additional specialized training as needed.

Hours Of Operation: Monday through Friday 7:00am to 9:00pm Central.

• Shifts are 8 hours per day with work schedules determined by business needs and assigned during training.
• Department Shift Bids are conducted every 6 months

On Site Team Training: 8 Weeks

Start Date: Monday May 12th

• Training Schedule: Monday through Friday 8:30am to 5:00pm
• Training consists of classroom instruction and nesting/shadowing.
• To ensure your success, you'll have an opportunity to work closely with senior members of our team and use what you've learned in a supportive and supervised setting before completing training and moving your workspace home

Key Responsibilities

• Accept inbound calls and handle customer requests with professional phone etiquette  
• Enter all calls in the Call Tracking System with accurate, well documented call notes 
• Self-starter who displays a positive attitude, strong work ethic, and excellent attendance  
• Place direct, drop ship and remote enhanced delivery orders 
• Assist customers with system navigation 
• Ability to contribute effectively and consistently within a team while displaying McKesson I.C.A.R.E. principles 
• Process credit research and document retrieval requests 
• Meet all departmental goals including schedule adherence, attendance, and quality monitoring 
• Communicate effectively with internal and external customers to provide first call resolution and de-escalate customer concerns 
• Work with multiple systems, up to 3 monitors, and multitask in a fast paced environment 
• Strong computer skills to include terminology, function, and navigation 

Minimum Requirements

1+ years of related experience.

Education

H.S. diploma or equivalent 

Critical Skills

• Entire MS Office Suite (Excel, Word, Outlook, Power Point, Teams, etc.) 
• Detailed knowledge of systems: SAP, Verint, Cisco Finesse, Salesforce, WorkDay 
• Proven successful in managing competing priorities with strong organization and attention to detail  
• Advanced problem solving and root cause analysis  

Preferred Additional Skills

• Success in a work from home environment preferred 
• Previous call center experience prefer