Messaging and Collaboration Senior Operations

The pay range for this position at commencement of employment is expected to be between $120,000 and $130,000/year*

Company overview

Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com.

 

Aon’s Benefit Index®, Nomura’s benefits rank #1 amongst our competitors

 

Overview:

The role is for an operations working in Messaging and Collaboration Operations. Reporting to the Messaging and Collaboration Regional Head, the main responsibilities are:

• Support of all Messaging production platforms both regionally & globally, primarily M365 Exchange Online and Exchange 2016/2019.
• Liaising with the regional teams to drive the project forward and ensure the operational deliverables are met within the published timescales.

Job Overview:

• The operations function is responsible for implementing, supporting and upgrading all Messaging infrastructure components. The focus of this role will be
  • Supporting the day to day administrating of a large enterprise environment of Exchange 2016/2019/Exchange Online/Exchange Hybrid
  • Performing end user suport which includes operating, managing, provisioning and troubleshooting enterprise email, e-communication & collaboration platforms, which could include on-call / out-of-hours support
  • Migrating user mailboxes from one region to another, which also could include migrating mailboxes from on premise mailboxes to cloud based mailboxes
  • Automation of processes
  • Full documentation of processes
• The candidate must be a highly self motivated team player with good oral and written skills.
• The candidate should also have a good sense of discipline and time-management and work diligently.
• A flexible work ethic is required with the ability to form part of a multi-platform global support team.

3 Key Objectives critical to success of the role:

• Relevant industry experience in a similar role
• Proven experience in deploying / supporting multi-geo platforms and a solid understanding of change, incident management and compliance / regulatory reporting processes
• Ability to work unsupervised on a time-critical project in a hybrid work environment

Skills & Experience Required:

• Subject-matter expert knowledge on
  • Exchange Online
  • Exchange 2016/2019
  • Powershell and other scripting / automation technologies
• Experience of Exchange 2016/2019 to Exchange Online migrations
• Experience includes operating, managing, provisioning and troubleshooting enterprise email, e-communication & collaboration platforms
• Experience in managing Exchange roles, user & mailbox permissions, e-mail queues, DMARC management, dynamic distribution lists
• Advanced working knowledge of MS Teams, Veritas Enterprise Vault, Discovery Accelerator, Merge1, Behavox, WebEx Teams
• Knowledge in Electronic communications captures and retrievals
• Advanced Working knowledge of troubleshooting mailflow
• Handing of 2nd & 3rd level operational escalations
• Strong oral and written communication to write runbooks and other documentation as well as organizational skills
• Demonstrate an ability to work well as part of a global team
• A good awareness of audit, compliance, change control processes and procedures. Candidates will have spent a part of their career working in a mature organization with a well-developed audit control framework. (does not necessarily need to have been in the financial sector)

Skills & Experience Desirable:

• Experience with sendmail
• ProofPoint (Secure mail gateway, DMARC, DKIM, SPF)
• Exchange 2016/2019 to Exchange Online migrations
• Veritas Merge1
• Veritas Enterprise Vault
• Veritas Discovery Accelerator (DA)
• Veritas Clearwell (eDiscovery)

 

*base pay offered may vary depending on multiple individualized factors, including market location, corporate and functional title and duties, job-related knowledge and advanced degrees, skills, and experience.

 

If hired, employee will be in an “at-will positio