Sr. Manager, Business Systems Analysis-Xumo

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Xumo is looking for an experienced Business Systems Analysis professional to join the Platform Systems & Services team, which serves as the integral backbone of processes and services supporting Xumo Enterprise and Xumo Play businesses. We manage critical systems, including our Content Management System (CMS), and support key stakeholders across various teams including Content Acquisition, Content Operations, Editorial, and Marketing together with partnership from Product & Engineering. This senior-level position requires technical acumen, exceptional project management skills, and the ability to independently drive complex initiatives and implementation of business-critical systems and will play a pivotal role in optimizing our business processes, driving efficiency, and supporting the successful implementation of cutting-edge technologies.

Xumo, a joint venture between Comcast and Charter, was formed to develop and offer a next-generation streaming platform on a variety of branded 4K streaming devices and smart TVs. Powered by Comcast’s global technology platform, Xumo devices and services feature an entertainment experience designed to make it easy for consumers to find and enjoy their favorite streaming content through a world-class user interface and voice search, and for partners to meaningfully connect and engage with millions of consumers.

Job Description

The ideal candidate is highly analytical, resourceful, and able to both build consensus and operate independently under time constraints to meet deadlines. This person has worked with content pipelines and delivered platform capabilities in a high-throughput environment, balanced competing priorities, and advocated for internal stakeholders with the same level of importance as the end user and external partners. In addition, should also possess a deep understanding of business operations, a proven track record in systems analysis, and a strategic mindset to align technology solutions with organizational objectives.

• Position is office based in Irvine, CA- 4 days/week & 1 day/week remote.
• This position is not eligible for visa sponsorship.  Applicants must be authorized to work for Comcast in the United States without a current or potential future need for sponsorship

Core Responsibilities

• Identify opportunities for process improvements and system enhancements to streamline operations, increase efficiency, and drive business growth. Evaluate existing systems and processes, and propose innovative solutions that align with organizational goals and objectives.
• Lead cross-functional teams in the successful delivery of projects, ensuring adherence to timelines, budgets, and quality standards. Collaborate with stakeholders to define project objectives and deliverables.
• Build trusting relationships with key stakeholders, including business leaders, product managers, engineers, and external partners. Understand their requirements, gather feedback, and effectively communicate project updates and progress. Collaborate with stakeholders to prioritize initiatives and ensure alignment with strategic objectives.
• Provide architectural solutions and/or designs across content management system and interconnected services by analyzing the customer needs, current business processes and systems.
• Be a strategic partner to the business with deep understanding of their processes and act as a strategic consultant on their business system’s needs. Implement new features in a highly collaborative environment with product managers, UI/UX specialists, and software engineers.
• Provide guidance and serve as the point of escalation for complex data and system issues including formulating a plan to analyze, identify, test and resolve operational issues with the team.
• Participate in the end-to-end software development lifecycle, adhering to the defined processes, and implementing solutions that support business needs.
• Conduct solution reviews, user demos and walkthroughs with the business partners and engineering teams.
• Analyze and interpret complex data sets to provide actionable insights for decision-making.