Content Project Manager / Business Analyst

College Board - AP & Instruction – AP Classroom

100% Remote working EST hours

About the Team 

The AP (Advanced Placement) Program gives students the chance to tackle college-level work while they're still in high school—whether they're learning online or in the classroom. And through taking AP Exams, students can earn college credit and placement. Since its 2019 launch, AP Classroom, the support platform for AP teachers and students, has become the most popular LMS in US High Schools, annually serving 185,000+ teachers and 3.4M+ students at 17,000+ schools. During the academic year, students and teachers visit AP Classroom 700,000 times per day. It offers 40 courses (and growing!) with currently a question bank over 40,000 questions and 4,400 instructional videos. The data generated by AP Classroom has provided the AP Program with tremendous insight into how American students learn: what they know and can do, where they struggle, and what they need to succeed. Come join us in our mission to connect students to college success and opportunity.

About the Opportunity 

As the Content Project Manager / Business Analyst for AP Classroom, you will play a pivotal role in planning, coordinating, and analyzing the content management needs for all new and existing courses and their content-driven features. Teachers and students highly value and trust the instructional and assessment content within AP Classroom. You are an avid problem-solver and highly collaborative team member with a curiosity for technology. Partnering with product owners, digital content production leads, and instructional and assessment content teams, you’ll coordinate Agile product development and release planning throughout the product lifecycle, from inception through launch and ongoing production support. As a self-starter who swiftly puts plans into action, you thrive without needing detailed scripts. You’ll support project scope analysis and manage schedules and dependencies across teams. You will also actively support the platform’s content data analysis and configuration efforts.

In this role, you will:

Project Management (40%)

• Drive project management and support scope analysis for new course launches, course revisions, and annual course content updates

• Collaborate with Product Owners and Internal stakeholders on course roadmap planning and prioritization

• Manage content-team scrum ceremonies to support assessment and instructional course content updates

• Create project dashboards, and visualizations to convey status, progress, and issues to internal content stakeholders and highlight critical paths /project plan dependencies

Content Support (40%)

• Support troubleshooting content and metadata ingestion issues

• Gather and analyze data for existing and new courses on AP Classroom (e.g., analyzing question metadata gaps or inconsistencies)

• Create user-friendly Excel/Google Sheets reports to support metadata configuration / publishing needs, and leverage functionalities / processes to minimize manual efforts and errors

• Contribute to content management process improvements, identifying more efficient ways to manage content from creation through availability to end users in AP Classroom

Business Analysis (20%)

• Write clear and well-structured business requirements, stories, and supporting documents

• Support Product Owners with user acceptance testing

• Research content management enhancements and support for new resource types

About You:

You have:

• 5+ years of experience as a Business Analyst including strong experience working with development teams in an Agile SDLC environment

• Project Management experience preferred with the ability to create dashboards and project plans to keep projects on track

• Detail-oriented and highly analytical nature with comfort digging into large data sets and managing a multitude of moving pieces

• Strong Excel skills including experience with conditional formatting and reference functions (e.g., VLOOKUP, IF statements, Index match, etc.) and familiarity with generating SQL queries

• Knowledge of common content and data interchange formats and standards (e.g., QTI, XML, JSON, MathML, LaTeX, etc.) and experience debugging issues

• Experience managing delivery, QA, and integration of content assets on digital platform(s) is a plus

• Excellent verbal and written communication skills including experience effectively interfacing with internal stakeholders, as well as developers

• Authorization