Customer Support Program Manager (Mgr Programs 3) 18893

 Requisition Number: 18893 

Required Travel: 11 - 25%

Employment Type: Full Time/Salaried/Exempt

Security Clearance: Ability to Obtain 

Level of Experience: Executive 
 

 

This opportunity resides with Unmanned Systems, a business group within HII’s Mission Technologies division. Our Unmanned Systems group creates advanced unmanned maritime solutions for defense, marine research and commercial applications. Serving customers in more than 30 countries, HII provides design, autonomy, manufacturing, testing, operations and sustainment of unmanned systems, including unmanned underwater vehicles (UUVs) and unmanned surface vessels (USVs).

 

Meet HII’s Mission Technologies Division
Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense – the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role that’s right for you. Apply today. We look forward to meeting you.

 

To learn more about Mission Technologies, click here for a short video: https://vimeo.com/732533072

 

Come join HII!! Where Hard Stuff is done Right!

HII Unmanned Systems (HII UxS) is seeking a Customer Support Program Manager to join our Program Management group, this role will report directly to the Sr. Director of Underwater Vehicle programs, in this role you will be responsible for:

• Execution and financial performance of all aftermarket activities for Underwater Vehicle programs
• Overall management responsibility for the following;
• Overall responsibility for customer Relationship Management with DLA Primes
• Responsible for timely execution of all aftermarket activities, including Spares, Repairs, Training and Customer Support
• Provides Customer Management for the Repair of equipment, working collaboratively with other Departments including Purchasing, Operations, Engineering, Finance, as well as directly with Vendors, as required
• Leads the coordination of all Customer product support activities
• Provides Technical Support management and escalation as needed
• Provides internal communication, impact assessment, and planning for identified issue resolution, including both local resolution or in situ resolution of fielded systems
• Provides input to system obsolescence analysis and resolution
• Manages warranty support, including the adjudication of warranty claims
• Participates in standard Pricelist Spares and Services proposals, including lead-time determination
• Develops forward plan Spare parts inventory based on usage schedules and historical data
• Oversees Government Property management for customer returned equipment
• Manages disposition of Scrap resulting from repair efforts
• Support DCMA audit activities as HII Lead
• Support Export compliance for shipments and technical information
• Oversee Customer training, including curriculum development, training schedules, training materials, etc.
• Provide support to Unmanned Systems remote offices, including UK, San Diego, Panama City

What you will be doing..

Responsible for the profit and loss of a large complex program. Directs all phases of programs from inception through completion. Responsible for serving multiple customers requiring developing and managing plans across several subcontractors. Responsible for overseeing a program contained at one primary geographic location however covering remote locations and multiple business functions and employees directly assigned to program. Program may require new technologies. Responsible for the cost, schedule and technical performance of company programs. Acts as primary customer contact for program activities, leading program review sessions with customer to discuss cost, schedule, and technical performance. Develops new business or expands services with the customer. Establishes milestones and monitors adherence to master plans and schedules, identifies program problems and obtains solutions, such as allocation of resources or changing contractual specifications. Directs the work of employees including management level assigned to the program from technical, manufacturing and administrative areas.

What we are looking for...

• 8 years relevant progressive experience with Bachelors in related field; 6 years relevant progressive experience w