Crew Scheduling Travel Consultant

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As a Crew Scheduling Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT. 

What You’ll Do 

• Advise and arrange travel for corporate business customers and crew (both individuals and groups) 

• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services 

• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations 

• Use various Global Distribution Systems (GDSs), including Sabre,

• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements 

• Use positive telephone service techniques and act on special customer requests 

• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels 

​​We look forward to sharing more detailed job functions and key performance indicators during the interview process. 

What We’re Looking For

• Passion for excellence in client service, including proactive anticipation of needs 

• 3 plus years experience as a travel counselor

• Knowledge of the AIMS- Crew Scheduling Tool

• Native GDS expertise Sabre

• Proficient in Microsoft Office, especially in Excel and Outlook

• Professional communication (written and verbal) 

• Attention to detail 

• Act with integrity, and look after personal traveler information 

• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or crew scheduling) 

• Resolving customer issues quickly and independently / with supplier 

• Teamwork and openness to feedback 

​Our Traveler Care team is a 24/7 operation. We are looking for candidates who are willing to be flexible with their schedules especially for nights and weekends

     

Location

United States

     

     

The US national hourly wage range for this position is from $17.00 to $29.00 per hour.  The national range provided includes the hourly rate that GBT expects to pay for the role.  Actual hourly wage rate will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance.  For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

     

     

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance pl