Senior Associate, Product Manager - Capital One Travel

Senior Associate, Product Manager - Capital One Travel

Product Management 

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

About the Role

Do you want to build and launch new Capital One Travel experiences from 0-to-1?  Do you want to scale these features to millions of travel eligible customers? Do you dream of well-designed and intuitive products and customer experiences?  Do you want to be part of a highly innovative team within a growing organization? If you answered yes to all of these questions, then this product management role at Capital One may be a fit for you.

Join the fast-growing Capital One Travel team, as we seek to transform the way customers book travel.  Capital One Travel is a fast-moving, highly innovative, digital-first business within Capital one’s Premium Products and Experiences organization. We aim to grow an industry leading travel booking platform that customers love and deliver unique, differentiated benefits to our millions of customers while also powering the headline marketable benefits of our credit card products. 

Capital One Product Framework

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions

• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence

• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value

• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks 

• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

We want you if you are: 

• Intellectually Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.

• Communicator & Influencer. You can convey complex ideas clearly regardless of your audience. Our team knows their priorities and why they’re doing what they’re doing. You always can rally associates to work with you.

• A Do-er. You’re biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You’re well organized, able to multitask and able to prioritize your work.

• Passionate & Customer Focused. You care about growing others and bringing them together around what’s possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs.

• A Learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help.

• A Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships.

In this role you will:

• Launch net new Capital One Travel experiences by working across cross-functional internal and external partners

• Be the intent owner for multiple pieces of intent, working seamlessly across both backend and front end developers to bring customer facing experiences to life

• Ideate, prioritize, build, test, and measure net new features to accelerate customer adoption and engagement

• Enable growth by leading A/B tests & experimentations to drive impact across Acquisition, Activation, Engagement, Retention, and Revenue metrics

• Develop and deliver on best in class testing strategies to ensure that we consistently launch the highest performing product features. 

• Put the best of