Product Manager (BSS Comarch Technical Owner)

Company Description

InPost Group is Europe’s leading out-of-home delivery partner, making deliveries secure and convenient for millions of customers every day in more than 15 countries, including Poland, the UK, Italy, Spain, Portugal, and France. We operate under two brands: InPost and Mondial Relay.

We provide a cost-effective and greener solution for merchants, offering customers greater convenience. At the heart of our business are the Automated Parcel Machines (aka Parcel Lockers), which we have been designing and producing in-house for years.

At InPost Group, we believe that creating and sharing value with our stakeholders is about more than just financial returns. Thanks to the Parcel Locker delivery model, our growth contributes to the reduction of the carbon footprint by up to 75% compared to traditional courier deliveries, and we pursue an ambitious ESG program to increase our impact for a more sustainable world. This year, we will be delivering more than 600 million parcels using more than 25,000 lockers; our network and parcel volumes consistently grow year on year in every market we serve.

Job Description

As a BSS Comarch Technical Owner you serve as a strategic tech advisor, collaborating with business and engineering teams to support company’s objectives and strategies. You play a pivotal role in designing, implementing and optimizing BSS Comarch system across Inpost Group, with 1000+ active users on a daily basis, in multi country configuration. You align billing solutions with organizational goals of the Group. The architect oversees the technical design, including data models, workflows, and integrations with third-party systems like logistics, ERP and CRM systems. You ensure the billing system meets data governance, security, and compliance standards. By collaborating with development teams (internal and external), you guide the configuration and customization of BSS Comarch functionalities. You maintain system documentation, including architectural diagrams, integration frameworks, and operational workflows. You also lead efforts to troubleshoot, optimize performance, and resolve system-related issues. You support the implementation of analytics and reporting capabilities, enabling actionable insights and data-driven decisions.

The architect stays updated on BSS and billing trends, emerging technologies, and best practices, ensuring the system evolves to meet changing business needs. This role conducts training sessions to empower end-users and drive system adoption. It also involves managing vendor relationships and overseeing the deployment of updates and patches.

This position requires strong communication and collaboration skills to work effectively with cross-functional teams, translating business requirements into technical solutions. The BSS Comarch System Architect must balance technical expertise with a business-focused mindset, ensuring the system delivers tangible value

Responsibilities

• Provide BSS Comarch technical expertise for billing & CPQ implementation across business and technical teams.
• Lead on the technical aspects of the billing platform implementation.
• Co-design (with vendor) and support implementations of solutions that align with the organization's IT strategy and the broader objectives of the InPost Group (spanning 7 countries in a multi-organization setup with 1,000+ active users), ensuring scalability, security, and operational efficiency.
• Collaborate with other Inpost teams to design and deliver complete Lead-2-Cash solutions (Comarch BSS & MS Dynamics CRM).
• Collaborate directly with the vendor's technical team to clarify requirements, address any issues, and make necessary adjustments to the system.
• Oversee and coordinate internal (interfaces, logictics) and external teams responsible for the development, deployment, and ongoing maintenance of BSS implementations.
• Convert business requirements (such as product configuration and its pricing rules) into clear technical tasks that can be understood and executed by the tech teams.
• Lead workshops and other collaborative activities to gather requirements and share knowledge.
• Prepare presentations, and demonstrations for billing-related initiatives, showcasing solutions and value.
• Help troubleshoot complex issues related to user access, workflows, and other configuration or integration aspects.
• Technical ownership of the system after go-live

Qualifications

• Bachelor’s degree in Information Technology (IT/ICT) or a related field, or equivalent experience.
• 6+ years of experience as a Software Engineer, Technical Consultant, or Architect.
• Experience with BSS Comarch implementations would be an asset (Product Catalog, Billing, Billing Mediation).
• Working knowledge of Product Catalog architecture, understanding con