Lead User Experience Researcher

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Available Locations: Remote - US (except for the SF Bay Area)

About Product Experience (PX) team

We're a diverse group of creative people that love to learn, collaborate, and solve large-scale problems. We're looking for an inquisitive, curious, and talented Senior Product Designer to join our team.

Your work will impact and influence the user experience of a product used by millions of people daily. As a Lead User Experience (UX) Researcher, you will work closely with other designers, engineers, product managers, and cross-functional stakeholders. While this is not a managerial role with direct reports, we expect our Lead UX researcher to lead by example and coach the team into doing their best work.

In this role, you would be part of the Product Experience team. We are seeking a researcher who is passionate about being customer-centric, skilled in communicating crisp research findings, and skilled in driving impact within a team and across an organization.

The right candidate will be equally skilled in facilitating thoughtful conversations with both internal stakeholders, customers, and research participants. Transforming those conversations into detailed research plans and actionable insights should be your focus.  Additionally, you should be able to speak in detail about human-computer interaction concepts and be able to explain the why behind your recommendations.

What you'll do

• Consistently deliver complex UX research projects and assignments on time and to the highest quality, while coaching less experienced team members in their work. 
• Build internal networks to improve organizational navigation, speed and quality of UX research solutions.
• Develop breakthrough ideas, techniques, practices, and resources to help the team improve capabilities and scale.
• Work cross-functionally to align partners and stakeholders to project vision, mission and strategy.
• Communicate complex ideas/issues in a manner that is easily understood by others.
• Articulate a clear and elevating UX research strategy and direction across multiple cross-functional teams and stakeholders. 
• Help align, focus and mobilize large cross-functional teams to achieve product strategies in the fastest, most effective and efficient manner possible.
• Demonstrate innovative problem-solving when faced with complex and large-scale projects.

Examples of desirable skills, knowledge and experience

• 10+ years working in professional UX research roles.
• Experience conducting and setting direction for research across multiple products areas and departments and solving business problems at scale.
• Expert in generative and evaluative research methodologies and skilled in coordinating and mentoring others across multiple projects and teams.
• Fully adept with storytelling with data, storytelling styles, delivery mechanisms, tools, and visualizations and presenting to cross-functional teams, across an entire product organization, and with executives.
• Experience publishing research studies either for internal or external audiences.
• Experience with managing a complex workload and prioritizing in accordance with business priorities.
• Experience coordinating the work of other researchers, vendors or agencies on a project
• An online portfolio or work samples.

Compensation

Compensation may be adjusted depending on work location.

• For Colorado-based hires