IT Technician (61520)

Resume assistance and interview prep is available for Catawba citizens by contacting: Maddison.Montgomery@catawba.com

Job Summary:

Provide user support for PC-based systems, diagnose and repair issues related to software and hardware, and install the same in accordance with the Company’s Service Standards (and applicable Operational Standards).

Responsibilities:

• Support for operating systems, office applications, computer operations, phone systems, and POS.
• Assist in analysis and planning for installation of new and existing PC and POS workstations.
• Install hardware, software, operating systems, and office applications including unpacking new equipment, installing, and removing options in PC’s, installing and configuring software, performing backup of workstations and servers, shutdown and moving workstations, and perform PC installations and swaps.
• Provide end-user support in a timely and courteous manner.
• Create job aids (such as quick reference guides) for system users by writing desk instructions and training guides.
• Work with structured wiring systems, maintain, troubleshoot, and support fiber optic and copper connectivity.
• Maintain, troubleshoot, and support telephones, voice mail, and POS system.
• Perform administrative functions such as writing reports, maintaining accurate records, etc.
• Inform management of problem trends and provide status reports.
• Properly maintain records of helpdesk related activities
• Prioritize tasks, handle multiple projects simultaneously.
• Complete other duties as assigned.
• Ability to work with minimal supervision, be detail and result-oriented, maintain a high level of accuracy and integrity, and have excellent time management skills.
• Adheres to all regulatory, company and department policies and procedures.
• Perform other duties as assign.

Qualifications:

• Associate’s degree from a two year college or technical school or equivalent experience required
• Two to three years related experience required.
• Ability to utilize complex computer operations (intermediate programming in 3rd and 4th generation languages, relational databases, and operating systems) and advanced features of software packages.
• Strong communication skills
• Proven ability to meet or exceed established goals including the ability to meet established deadlines.
• Strong organizational skills including the ability to prioritize and handle multiple tasks simultaneously.
• Basic math skills including addition and subtraction.
• Must have a professional appearance and demeanor.
• Must have ability to multi-task and work under pressure with quick problem-solving skills.
• Must be able to obtain and maintain a valid Catawba Gaming License.
• Must be at least twenty-one (21) years of age.

Knowledge, Skills & Abilities:

• Ability to follow verbal and written instructions.
• Ability to communicate both verbally and in writing.
• Must be able to work flexible schedules, including nights, weekends and holidays may be required.
• Ability to work in a loud fast-paced environment (may occasionally be exposed to second-hand cigarette smoke).

Physical Requirements

While performing the duties of this position, the employee is regularly required to reach with hands and arms; bend to open/use lower drawers or cabinetry; to talk, hear, and see. Prolonged periods of sitting at a desk and working on a computer. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds.