Senior Director Prospect Development Shared Services

Company Description

The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state's future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System's anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit www.umms.org.

Job Description

Job Summary

Responsible for building a team that will serve as subject matter experts to support the philanthropy prospect development needs of the University of Maryland Medical System and its member organizations. Maximize the use of advancement systems, reporting tools and data products, as well as oversee prospect development, research, portfolio management, grateful patient and pipeline. Provide operational support to member organizations using a proactive/collaborative approach, technical expertise, automated tools, and web-based applications. Develop comprehensive analytical reports, applications training programs and provide support and integration services between systems. Work is performed under general direction. Direct report to the Vice President, Shared Philanthropy Services.

Primary Responsibilities

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job responsibilities performed.

• Provide strategic direction for the prospect research program, including innovative data development, information management, policy and process improvements and system enhancements with the primary focus on major and principal gifts while maximizing the effectiveness of staff resources for UMMS and its member organizations.
• Develop and implement a holistic plan to identify and introduce new constituents to the prospect pipeline utilizing data mining techniques, trend analysis and individualized engagement tools to ensure philanthropic readiness and prospect balance.
• Create, build, and manage data systems to support prospect development.
• Provide analytical, reporting, training, and technical support for Blackbaud Raiser’s Edge NXT software to the broad UMMS community.
• Prepare detailed analytical fundraising reports and analysis.
• Proactively identify opportunities to better utilize the Raiser’s Edge NXT system to meet the strategic business needs of UMMS.
• Research, compile, extract and analyze information from various source systems and documents to manage and maintain data.
• Collaborate with the University of Maryland School of Medicine development team to strengthen data integration, reporting, and training opportunities within systems.
• Analyze need, test, and develop end-user reports and reporting systems utilizing Raiser’s Edge NXT and other reporting systems.
• Proactively identify new electronic data resources.
• Participate as part of the team that plans for and implements hardware/software upgrades, ensuring that system maintenance and backups are current.
• Use various project management tools to plan for, track, and report on  project success and impediments.
• Work on special projects and other tasks related to data management.
• Monitor the accurate and efficient use of Raisers Edge updating functions.
• Work to develop a series of audit queries to ensure data integrity.
• Write and maintain operational procedure manuals.
• Develop and execute training for staff at all levels.
• Troubleshoot software and hardware issues.
• Provide support for software applications, printers, and scanners.
• Establish and maintain systems to track help desk calls, systems issues, reporting requests and training sessions.
• Mentor staff in both technical and soft skills to craft a team of highly competent, consistent, thoughtful, customer-centric experts.
• Evaluate staff effectiveness and develop/implement training programs to improve performance.
• Perform managerial functions including hiring, discipline, training and development, and preparing performance reviews in accordance with UMMS policies and procedures.
• Perform other duties as assigned.