858625-EMPLOYMENT SECURITY REPRESENTATIVE II-LW - 40034208

Requisition No: 858625 

Agency: Commerce

Working Title: 858625-EMPLOYMENT SECURITY REPRESENTATIVE II-LW - 40034208

 Pay Plan: Career Service

Position Number: 40034208 

Salary:  $35,317.26 

Posting Closing Date: 08/26/2025 

Total Compensation Estimator Tool

JOB TYPE:    FULL TIME /      CS

POSITION LOCATION:      Tallahassee, FL (relocation benefits are not available for this position) 

EMPLOYMENT SECURITY REPRESENTATIVE II LEADWORKER
INTERNAL

www.floridajobs.org/

Your Specific Responsibilities:

This is a highly responsible position requiring the incumbent to be thoroughly familiar with the eligibility, disqualification, and experience rating provisions of the Florida Reemployment Assistance Program Law (Chapter 443, Florida Statutes) and the Florida Reemployment Assistance Program Rules.  The individual holding this position must be able to communicate effectively with members of the public who are currently unemployed, and their former employers and interpret information gathered from these individuals to apply the law in making initial determinations on claims.  The individual in this position must be able to coordinate a workload of potential issues to ensure federal standards are maintained in making timely determinations and issuing first payments on claims when appropriate.  This requires sound judgment in applying the law while also serving to protect the Reemployment Assistance Program Trust Fund from erroneous disbursements.

Identifies potential issues that can affect an individual's entitlement to benefits.  Gathers facts from claimants, employers, and other pertinent or interested parties relating to potential issues and the chargeability of employer accounts for benefit payments on claims.  This may be accomplished telephonically, through written correspondence, or through electronic means via the Internet.  Potential issues that must be resolved prior to the payment of benefits include but are not limited to:  job separation, suspensions from work, leaves of absence, refusal of work, ability and availability for work, "between terms denial" relating to individuals employed by educational institutions, self-employment, and receipt of disqualifying income such as wages in lieu of notice, retirement income, or workers compensation.  Composes and issues written, unbiased determinations through interaction with the non-monetary determinations mainframe computer program.  Makes an adequate quantity of non-monetary determinations in compliance with performance standards.  Issues written and unbiased determinations relating to the chargeability of employer tax accounts for benefit payments pursuant to the requirements of s.443.131(3), F.S.

Perform the following duties as Leadworker.  These duties will be performed in addition to regular duties as an Employment Security Representative II.  Compile daily schedules.  Distribute daily work assignments and place in respective folder. Assist the supervisor with monitoring the daily production of work. Ensure that the workload is coordinated in such a manner as to maximize the issuance of first payments when potential issues are detected on initial or additional claims. This is accomplished through tracking the assigned claim load and utilizing the benefit payment system. Track assignments for completion/redistribution of workload as needed.  Answer associate questions as needed.  Work special cases and/or Governor’s Office complaints as assigned.  Perform special management reports upon request.  Provide supervisory coverage during overtime periods in absence of supervisors/managers. 

Answers inquiries from claimants, employers, one-stop career centers, governmental agencies and other interested parties concerning the RA program in accordance with the provisions of s.443.171(7) and 443.1715, F.S.  Inquiries may be in the form or telephone calls and electronic and paper written correspondence.

Analyzes requests for reconsideration from initial determinations received from claimants and employers or the Office of RA Appeals and the Reemployment Assistance Program Appeals Commission.  Issues written redeterminations relative to the information submitted.  Ensures that documentation of claim records is maintained and available to the Office of RA Appeals for lower level appeals hearings.

 

Required Knowledge, Skills, and Abilities:

Knowledge of the methods of data collection and analysis.

Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, docu