Director Digital Innovation

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Boardwalk is a limited partnership operating in the midstream portion of the natural gas and natural gas liquids industry, providing transportation and storage services for our customers. Our 14,000 miles of pipeline and storage assets provide diverse market connectivity to producers and end-users who need reliable sources of natural gas for power generation, home heating or petrochemical feedstocks. We have the experience, knowledge, and flexibility to design service offerings and create system enhancements tailored to our customers’ needs throughout the 13 states in which we operate. As an organization focused on sustainability, we are committed to protecting the environment while delivering this energy source. This commitment is made to our customers, employees, and the communities in which we operate. We incorporate environmental stewardship, safety, and compliance into our day-to-day operations and seek to strengthen and support the communities we serve. Additional information about the company can be found online at www.bwpipelines.com.

We are currently looking for a Director Digital Innovation for our Houston, TX office.


POSITION DESCRIPTION:

The Manager – Digital Transformation is a strategic leadership role responsible for driving enterprise-wide digital initiatives that enhance operational efficiency, customer experience, and business innovation. This role leverages emerging technologies—including data analytics, artificial intelligence (AI), machine learning (ML), and automation—to modernize processes, unlock new value streams, and align transformation efforts with organizational goals.

The successful candidate will lead cross-functional teams, shape the digital roadmap, and foster a culture of innovation and continuous improvement. Collaboration across departments is essential to embed digital capabilities into core business functions, ensure responsible data stewardship, and deliver measurable outcomes that support long-term growth.

Key Responsibilities:

Strategic Leadership
• Develop and execute a digital transformation strategy aligned with business goals
• Lead integration of digital technologies across departments
• Maintain a digital transformation roadmap that supports long-term objectives
• Ensure digital initiatives are scalable and cross-functional
• Prioritize features and opportunities to achieve maximum return-on-investment

Data-Driven Decision Making
• Oversee business data collection and analysis to guide strategy
• Maintain governance to ensure data quality, consistency, and security
• Promote data analytics to identify improvements

Artificial Intelligence (AI), Machine Learning (ML) & Process Automation
• Lead the development and implementation of AI/ML and automation to optimize processes and enhance user experience and customer engagement
• Work with stakeholders to prioritize impactful AI/ML projects
• Integrate automation tools to streamline tasks and improve efficiency


Cross-Functional Collaboration
• Promote alignment of digital initiatives by facilitating cross-team collaboration and knowledge sharing
• Support enterprise-wide adoption of transformation projects and accelerate innovation through sharing best practices

Performance Monitoring
• Establish KPIs and metrics to track the success of digital initiatives
• Continuously evaluate and refine strategies based on performance data and feedback
• Track ROI and performance metrics for digital investments to ensure value delivery

Change Management
• Lead change management efforts to ensure successful adoption of new technologies
• Foster a culture of innovation and adaptability across the organization
• Communicate transformation goals and progress effectively to all stakeholders

Team Leadership
• Provide clear direction to cross-functional teams executing digital transformation initiatives
• Set goals, deliver feedback, and foster accountability
• Encourage collaboration, innovation, and adaptability throughout the team
• Guide teams confidently through shifting priorities and challenges

Technology Enablement
• Promote digital fluency and upskilling through targeted training and mentorship
• Develop digital leaders across all levels
• Partner with HR to address skill gaps and foster a growth mindset and innovation
• Evaluate emerging technologies for business impact


REQUIRED SKILLS, KNOWLEDGE, AND EXPERIENCE:

• Bachelor’s degree in Computer Science, Engineering, Business, or related field
• 8+ years in digital transformation or technology strategy roles