Yardi Systems Specialist

Yardi Systems Specialist

POSITION SUMMARY 

PRIMARY/ESSENTIAL DUTIES AND RESPONSIBILITIES 

Support and Administration 

• Provide technical support to users of the Yardi products including Voyager Affordable, RentCafe, Procure to Pay and others in a timely manner.  
• Create and maintain users, manage permissions and property assignments, scheduled reports, custom menus and workflows. 
• Serve as the first point of contact for clients experiencing Yardi software-related problems, guiding them through problem identification, resolution, and prevention. 
• Serve as the escalation point and liaison for Yardi support; collaborate with other team members and Yardi client support to resolve complex technical issues promptly. 
• Track and review performance data of various Yardi modules to identify trends and issues and develop improvement plans. 
• Work with vendors to establish and maintain Yardi data exchange. 

Yardi Migration and Implementation 

• Serve as primary point of contact and technical project lead to migrate properties to Yardi platform. 
• Assist with the onboarding of new properties and associated setup as part of the transition team, as well as the offboarding/transition of properties as the circumstances arise.
• Work with departments to test and implement new Yardi modules. 
• Practice sound project management skills to ensure projects stay on track and implementation milestone objectives are met. 

 Training

• Participates in, and serves as a facilitator and subject matter expert, in ensuring all system users are trained and capable of performing required job tasks within the Yardi system.  This includes new hire and onboarding training, support for staff at new-hire orientation, development of training guides and curriculum/course materials, training of current staff who are or will be users of the system, etc. 
• Analyze support tickets and work with department heads to create opportunities for additional training and continuous education.   
• Identify and streamline processes and work with other departments to implement. 
• Maintain system documentation, including configuration records, process workflows.

REQUIRED MINIMUM QUALIFICATIONS 

• Over 5 years' experience as a Yardi user and administrator including Voyager Affordable, RentCafe, Procure to Pay, and other system applications/features. Prior experience with other residential multi-family property management systems (e.g. RealPage/OneSite) is helpful.
• Experience in serving as a subject matter expert with the Yardi system, with demonstrated capability in handling/managing/resolving software system access, new property set-up, new user set-up and permissions, ad-hoc and scheduled report generation, custom menus, workflow creation, etc.  Prior experience in-house with a multi-family property management company, including affordable housing (LIHTC, HUD Project Based Section 8, etc.).
• Prior experience in leading a software implementation effort from beginning to successful completion. Yardi software implementation experience strongly preferred. Capable of rallying positive support for achieving project milestones, managing and collaborating with stakeholders, both inside and outside of the company, to stay on-track and on-schedule with tact and professionalism.
• Capable of training employees in all operational aspects of Yardi. Comfortable presenting the subject matter one-on-one, to small groups in-person in a classroom setting, on-line via virtual/web-based training, etc. 
• Excellent English ver