Senior Field Service Engineer

Description

Our Global Business Group at Nova is looking for a Senior Field Service Engineer who is a self-starter, customer-focused, technically strong, and thrives in a fast-paced semiconductor manufacturing environment. The ideal candidate is a strong team player with leadership capabilities, excellent communication skills, and hands-on experience supporting semiconductor equipment inside high-volume manufacturing fabs.

The Sr. Field Service Engineer will perform advanced engineering and technical activities while partnering closely with customers, internal engineering teams, and R&D to support and improve Nova systems in the field. This role requires a proactive problem solver who can independently drive customer satisfaction, mentor junior engineers, and effectively communicate technical findings through reports and presentations.

Pay Range: $56- $62 hourly (DOE)

Why Nova:

• Certified Best Places to Work from "Great Places to Work" between 2022-2026 (Rated by our employees) Top 30 in our industry category 
• Doubled in revenue from 2020 to 2022
• Customer focus: We value building strong relationships. You'll be the face of Nova, working closely with customers to understand their needs.
• Continuous learning: We're passionate about growth. You'll gain in-depth knowledge of cutting-edge metrology tools, participate in industry trainings, and receive ongoing mentorship from experienced engineers

You’ll be joining Nova’s Global Business Group (GBG), a collaborative and high-performing organization that values teamwork, innovation, ownership, and customer success.

Role Responsibilities

• Implement Nova’s Customer Support Policy and provide onsite support for Nova systems at customer semiconductor fabs
• Perform troubleshooting, maintenance, repair, upgrades, installations, and recovery activities on semiconductor manufacturing equipment
• Support new equipment installations, qualifications, software upgrades, and add-ons
• Analyze equipment logs, process data, and hardware-related information to diagnose and resolve technical issues
• Maintain accurate and timely reporting of customer support activities, system status, inventory usage, and service actions
• Collaborate with R&D, Applications Engineering, Manufacturing, and Global Support teams to resolve complex technical issues
• Provide customer training and retraining to ensure effective operation and maintenance of Nova systems
• Mentor and train Field Service Engineers developing expertise in assigned toolsets
• Maintain spare parts inventory according to Nova policies and operational requirements
• Support sales and customer relationship activities as needed
• Deliver professional customer-facing communication and presentations demonstrating strong technical understanding and problem-solving capabilities
• Travel domestically to support customer sites and business needs

Requirements

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Physics, or related Engineering discipline is required
• Master’s degree is preferred
• Minimum of 3 years of field service or semiconductor equipment experience
• Must have hands-on experience working inside semiconductor manufacturing fabs
• Strong vacuum systems knowledge is required
• Previous experience with metrology equipment, X-ray systems, XPS, or SIMS is a plus
• Knowledge of optics, robotics wafer handling systems, mechanical systems, and GUI software is preferred
• Strong customer-facing experience in high-tech manufacturing environments
• Ability to travel domestically up to 40%
• Valid passport required

What Will Help You Succeed

• Strong leadership skills with the ability to mentor junior engineers and lead technical activities in the field
• Excellent customer service and relationship management skills
• Outstanding verbal and written communication skills
• Strong troubleshooting, analytical thinking, and problem-solving abilities
• Ability to work independently in demanding customer environments
• Experience working inside semiconductor fabs and understanding fab operations, protocols, safety, and cleanroom practices
• Strong understanding of vacuum systems and semiconductor equipment fundamentals
• Experience integrating equipment with fab automation systems and communication protocols such as SECS/GEM and HSMS
• Knowledge of semiconductor manufacturing processes, ergonomics, and yield requirements

Get to know us better:

Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor man