Senior Operations Manager

DEPARTMENT:       Operations 

JOB TITLE:             Senior Operations Manager 

REPORTS TO:        General Manager 

SUPERVISES:          Operations Department 

FLSA:                       Full-Time | Salaried | Exempt 

COMPENSATION:   $65,000-$70,000 Annually 

POSITION SUMMARY 

Responsible for directing and overseeing all Operations functions, including engineering, maintenance, event management, public safety, and custodial services. Coordinates activities across departments and contractors to ensure smooth event execution and facility readiness. Maintains compliance with laws, codes, and safety standards; develops policies, procedures, and training programs. Manages budgets, inventory, contracts, and vendor negotiations. Oversees preventive maintenance, emergency procedures, and special projects such as construction or expansion. Acts as a liaison with external agencies and serves as Manager on Duty when required. 

ESSENTIAL DUTIES & RESPONSIBILITIES 

• Directs, supervises, and schedules all aspects of Operations, including engineering; building and grounds; maintenance; event conversion & technical services, including ADA compliance; public safety; and Custodial Services. 

• Coordinates the Operations activities with other departments and event-related contractors to ensure facility readiness and smooth operation of events. 

• Implements and updates facility rules, regulations, policies, and procedures. 

• Ensures all events are built, advanced, and fulfilled at the highest level with the event management and event operation team. 

• Provides clear, concise, and timely communication of directives to other departments.      

• Ensures that the Operations Department receives pertinent information for the most effective use of the facility and staffing. 

• Oversees maintenance of the Physical Plant, systems, equipment, and vehicles. 

• Authorizes the requisition of equipment and supplies within budget guidelines. 

• Provides yearly inventory of all equipment. 

• Knows and ensures all laws, codes, ordinances, policies, procedures, Risk Management, safety precautions, rules/regulations, and emergency procedures are followed. 

• Develops policies and procedures to ensure best practice of compliance with laws, regulations, and company standards. 

• Develops program to train all employees on Fire/Life Safety, Emergency, and OSHA Procedures. 

• Investigates, analyzes, and resolves operational problems and complaints. 

• Conducts periodic staff meetings to discuss procedures, problems, and policy changes. 

• Negotiates with vendors, unions, contractors, and/or service providers. 

• Develops and implements preve