Senior Clinical Content Associate

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for a Clinical Content, Senior Associate to join our Clinical Content Informatics team within the Chief Medical Officer organization. Your job will include researching and developing clinical content assets and maintaining a robust set of global content libraries to support our customers’ clinical documentation needs.

You are a curious person who is great at identifying problems and seeing them through to resolution. You would rather be an expert in a specific area than a generalist, but still need to know how your work fits in with the bigger picture. You are careful and detail-oriented but at the same time very efficient in your work and are always looking for ways to streamline processes and cut out waste. You have experience with athenaOne Clinicals and some background in or exposure to medicine and medical terminology and you are capable of conducting in-depth research into different medical specialties to determine their clinical practice needs.

This is a hybrid role with the expectation to be in the Belfast, Maine office one day a week.

The Team: Our Clinical Content team optimizes the client experience by curating clinically relevant content that is supported by evidence-based medicine and industry standard code sets. The standardization, management, and continuous improvement of these content assets is critical to supporting a positive customer experience that leads to exceptional patient care and contributes to the success of athenahealth’s clinical workflows. The team engages in the product development process to support content for new workflows and features. We curate content for workflows including templates, orders/results, clinical providers, patient health information sections, screening questionnaires and care management. 

Job Responsibilities:

• Develop clinical content assets for medical specialties, examples: screening questionnaires, documentation templates, treatment plans, order libraries, among other things

• Assist with training on clinical content development, both internally and externally

• Support the application of appropriate code set mappings by researching and applying codes from libraries such as SNOMED, LOINC, CPT, ICD-10 and others

• Partner with outside clinical content vendors

• Work with technical writing teams to develop Knowledge Articles and Release Notes for new or updated content releases

• Run database queries to assist with the generation of value sets that drive Clinical Guidelines and Clinical Decision Support algorithms

• Develop best practices for athenaClinicals using evidence-based clinical practice guidelines

• Support analysis of clinical care guidelines and building specialty specific workflows to support them

• Investigate, gather, and analyze usage data to drive key project decisions and guide future content development

• Assist content managers and leaders with other Content team projects and cross-functional work with internal partner teams 

• Research and apply appropriate code mappings to assist with quality measure performance and payer data transmission projects

• Analyze and map data exchange elements

Typical qualifications:

• Bachelor’s degree or equivalent combination of education, training, and experience required

• 1-3 years of Clinical Content experience with an understanding of medical terminology and ability to research specialty-specific clinical care practices

• Experience with athenaOne Clinicals, preferably as user of the admin configuration tables

• Strong computer literacy including MS-Word, Excel, Outlook, and PowerPoint; Airtable, SQL and HTML is a plus

• Professional experience in healthcare industry preferred

Behaviors & Abilities Required

• Passion for improving healthcare within the clinician and staff experience, and with empathy for the user of our products and services

• Strong problem solving, analytical and quantitative skills, including use of data to drive decisions

• Comfortable with ambiguity and learning more while a project is in flight

• Excellent project management, organizational and time-management skills, and strong attention to detail 

About athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.  

What’s unique about our locations? 
From an historic, 19th century arsenal to a converted, landmark power plant, all of athe