As passionate about our people as we are about our mission.

What We’re All About:

Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients.  At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

The Job At-A-Glance:

Q2 is seeking a Director, Customer Success who will coach and guide a team of Enterprise Customer Success Managers in selling the company’s products and services as well as maintaining relationships with existing accounts. Reporting to the SVP, Customer Success, this candidate will be responsible for developing strategic plans that will ensure our customers have the ideal client experience to maintain a high level of client satisfaction.

A Typical Day:

• Provide leadership and guidance to ensure the team meets and exceeds customer satisfaction, cross-sale, and renewal goals.

• Develop and implement strategies to drive customer engagement, adoption, and retention.

• Coach Customer Success managers on contract renewal strategies and management, with a focus on both revenue retention and revenue growth.

• Collaborate with cross-functional teams to address customer needs and challenges effectively.

• Cultivate strong relationships with key stakeholders within client organizations, and serve in an executive capacity during meetings with customers.

• Act as a customer advocate within the company, ensuring customer feedback is considered in product development and improvement processes.

• Partner with implementation teams to ensure new customers receive a smooth and positive experience as they go live on Q2 solutions..

• Execute current systems and metrics to monitor the health of customer accounts, and develop additional methods to monitor customer health.

• Proactively identify and address issues, ensuring customer satisfaction and loyalty.

• Collaborate with the Sales team to manage customer renewals and identify upselling opportunities.

• Work towards achieving revenue growth through existing customer relationships.

• Utilize data and analytics to measure and report on customer success metrics.

• Provide insights and recommendations based on data analysis to drive continuous improvement.

• Represent Q2 at customer events and user group sessions, as needed or assigned

Bring Your Passion, Do What You Love. Here’s What We’re Looking For:

• Typically requires a Bachelor’s degree and a minimum of 12 years of related experience; or an advanced degree with 8+ years of experience; or equivalent relevant work experience. Typically requires 5-7 years managing and developing employees. 

• Proven experience in a leadership role within Customer Success, preferably in the banking or financial technology sector.

• Proven results in direct or support of cross-sales quota and metrics-driven client advocacy and satisfaction environment.

• Strong understanding of banking operations and software solutions.

• Excellent communication, presentation, and interpersonal skills.

• Demonstrated ability to build and maintain relationships with clients and internal teams.

• Demonstrated excellence in working collaboratively and on a cross-functional basis with other internal teams.

• Results-oriented with a focus on customer satisfaction and business growth.

• Proven ability to work effectively remotely and ability to travel up to 50%.

#LI-BW1

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid & Remote Work Opportunities