Director, Operations

<p>Provides integrated support across stakeholders (providers, clinical staff, hospital administration, pharmacy, vendors) and throughout the outpatient specialty pharmacy program continuum of care. Responsible to ensure that the Specialty pharmacy is delivering "exceptional care," to all of their patients. &nbsp;Also responsible for proactively identifying growth opportunities for the specialty pharmacy program and building cost benefit analysis to determine initial viability.&nbsp;Provides day to day oversight of all pharmacy patient liaisons that will be integrated within clinics covering multiple specialties including but not limited to MS, Oncology, Pediatrics, Pulmonology, Rheumatology, Transplant, and Infectious Diseases.&nbsp; The liaisons are responsible for patient benefits investigation, prior authorization, and monitoring patient medication adherence to ensure that patients can seamlessly access their outpatient prescriptions. The Director of Operations will manage all aspects of Shield's day to day operations with hospital partners and is responsible for the overall financial performance within assigned health system partners.&nbsp; This individual will be responsible for coordinating with pharmacies, administrative, and clinical leadership to develop, implement, and monitor performance on growth initiatives while maintaining excellent patient and clinician satisfaction scores.</p> <p><strong><u>Key Responsibilities</u></strong></p> <ul> <li>Proactively identify strategic growth initiatives and drive their implementation by conducting opportunity analyses, pitching to health system executives, and developing resourcing plans</li> <li>Lead site operations at health system partners including overseeing management of in-clinic pharmacy liaison team</li> <li>Meet or exceed both internal and external financial, operational, and patient outcome &amp; satisfaction targets</li> <li>P&amp;L ownership for financial results of health system partner sites</li> <li>Work cross-functionally with Shields functional leadership to optimize processes and drive operational improvements</li> <li>Collaborate and own relationships with health system stakeholders including clinic, pharmacy, and executive leadership up to Vice President level</li> <li>Responsible for developing and executing on account management plan at health system partners</li> <li>Leadership &amp; day-to-day performance management and accountability to all dedicated staff supporting health system partners</li> <li>Coach and develop teams to ensure strong, ready-now talent pipeline for key positions</li> <li>Host social events onsite with teams to build comradery and culture</li> <li>Instill Shields patient-focused culture and ecosystem of teamwork, collaboration, and k