Sr. Director, Product – Provider Experience & Enablement

Summary 

 We’re seeking an experienced Sr. Director of Product to lead our provider-facing Customer Experience Products portfolio, overseeing the full end-to-end digital, physical, and operational experience for healthcare providers – both individual ordering providers as well as enterprise healthcare provider customers (e.g. health systems, managed care organizations, etc.). This leader will own the vision, strategy, and execution roadmap for the tools, platforms, and touchpoints that make interacting with GeneDx easy, fast, intuitive, and valuable.

This includes test ordering via multiple entry points (e.g. portal, EMR, analog), provider onboarding, results delivery, service automation, status transparency, transactional communications, and other experience-layer product solutions that support access, communication, and satisfaction across the customer lifecycle.

Job Responsibilities

•  Own and evolve the product strategy for all provider-facing digital, physical, and operational experiences across provider and partner journeys in a wide range of practice settings, specialty types, and commercial verticals
• Define, prioritize, and deliver a roadmap of scalable, high-impact product initiatives that improve access, usability, clarity, and connection across touchpoints.
• Collaborate closely with Engineering, Product Design, Clinical Product, Commercial, Customer Service, and other cross-functional teams to deliver best-in-class experiences.
• Lead and develop a team of product managers to think boldly, execute effectively, and continuously learn and iterate.
• Use data and insights—quantitative and qualitative—to drive prioritization and measure success.
• Partner with operations, billing, and service teams to identify friction points and opportunities to automate or enhance the experience.
• Ensure all products and touchpoints meet regulatory, privacy, and compliance standards while pushing the boundaries of innovation and empathy in healthcare.
• Be the voice of the customer for healthcare providers, representing provider customer needs in both internal and external settings 

People Manager

• Yes

Education, Experience, and Skills 

• 8-10+ years of product management, customer experience leadership, and/or service design experience, including 5+ years leading product teams and a track record of delivering provider-facing digital solutions.
• Experience in healthcare, healthtech, or complex, highly regulated environments preferred.
• Proven success leading cross-functional collaboration with Product Design, Engineering, Ops, Medical Affairs, and Commercial teams.
• Strong strategic thinking and hypothesis-testing skills paired with excellent execution and attention to detail.
• Quantitative and qualitative analytical skills, ability to connect dots across data sources, and ability to tell a story with data and insights
• Deep empathy for end users—providers, enterprise customers, patients, and caregivers—and a commitment to making their experience simpler, faster, and more empowering.
• Familiarity with agile methodologies, digital transformation, human-centered design, and modern product discovery/delivery practices.
• A sense of ownership, humility, and mission-driven motivation to improve lives through better healthcare.
• Bachelor’s degree in life sciences, economics, engineering, or other applicable field; MBA preferred

Pay Transparency, Budgeted Range$220,396—$275,495 USD

~

Science - Minded, Patient - Focused. 

At GeneDx, we create, follow, and are informed by cutting-edge science. With over 20 years of expertise in diagnosing rare disorders and diseases, and pioneering work in the identification of new disease-causing genes, our commitment to genetic disease detection, discovery, and diagnosis is based on sound science and is focused on enhancing patient care.

Experts in what matters most. 

With hundreds of genetic counselors, MD/PhD scientists, and clinical and molecular genomics specialists on staff, we are the industry’s genetic testing experts and proud of it. We share the same goal as healthcare providers, patients, and families: to provide clear, accurate, and meaningful answers we all can trust.

SEQUENCING HAS THE POWER TO SOLVE DIAGNOSTIC CHALLENGES.

From sequencing to reporting and beyond, our technical and clinical experts are providing guidance every step of the way:

TECHNICAL EXPERTISE

• High-quality testing: Our laboratory is CLIA certified and CAP accredited and most of our tests are also New York