Client Service Associate

About Wealth Enhancement

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 80,000 households from our over 140 offices - and growing - nationwide.

Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com.

Our Irvine, CA office is looking for a Client Service Associate to serve as the liaison between the client and the Financial Advisor (FA) and provide general office support. You will work with all aspects of the client experience, including financial paperwork, and financial account review preparation. The role supports the Advisor Team by providing the highest level of service to customers, clients, and prospects as they call or visit the Wealth Enhancement Group (WEG) office. This individual also completes administrative requests for the advisory team. You will support the office and Lead Advisor by assisting with technology, providing project assistance, managing day-to-day office administrative tasks, and responding to ad hoc requests.

This is an on-site position. In the spirit of pay transparency, we are excited to share the pay range for this position is $24.00/hr to $27.00/hr, exclusive of bonuses and benefits. We encourage you to apply and provide us with your compensation expectations when you do. We’re big on open conversations, so, let’s have one.

Primary Job Functions

Client Service

• Support Senior Vice President (Financial Advisor) and their clients by leading and implementing the client service model

• Facilitate new account set up at the custodial level; follow up on fund transfers

• Respond to and resolve client requests; complete necessary financial paperwork to execute client recommendations, change beneficiaries, establish trusts, etc.

• Ensure accurate completion of prospect/new client paperwork and set up

• Maintain Salesforce database and client files (filing, copies, data input)

• Research and follow up on any issues with the custodians, vendors, and Wealth Enhancement operations department

• Learn company product suitability guidelines, financial operational processes, and financial sales processes

• Support client service functions for all teams as requested

Office Administration

• Provide office support, including typing, generating, and proofreading correspondence, emails, letters, forms, policies and general office documents

• Support in generating reports for meetings and presentations

• Answer telephone, screen and route phone calls, and take messages as appropriate. Set up conference calls and video conferences

• Manage calendars, schedule appointments, and coordinate meetings

• Sort and deliver all incoming mail and deliveries

• Handle standard correspondence as requested, including form letters and responses to requests for information

• Support clients as they complete paperwork and provide necessary signatures

• Keep standard forms up-to-date

• File and scan as requested

• Establish, maintain and comply with orderly record keeping system, ensuring maintenance of confidential account files and proper workflow

• Maintain a clean and organized reception area, conference rooms, and kitchen

• Under the direction of your manager, assist with various office projects as requested

Education/Qualifications

• 4-year degree preferred

• 1+ years of financial administration experience preferred

• 2+ years of customer service/administrative experience preferred

• Strong interpersonal skills required to develop team and client relationships

• Professional presence and communication skills

• Strong attention to detail and process

• Good problem-solving skills, ability to work with deadlines and prioritize work