Senior Project Manager, Customer Solutions Manager, Supply Chain Solutions - REMOTE

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

 

Location: Miami, FL 

Division: Air & Sea 

Job Posting Title: Senior Project Manager, Customer Solutions Manager, Supply Chain Solutions - REMOTE 

Time Type: Full Time

Summary

The Customer Solutions Manager serves as a strategic partner to key Supply Chain Solution customers, ensuring the fulfillment of the customer promise through proactive Order Management and Account Management leadership. This role integrates SCS service capabilities into the DSV operational framework to deliver exceptional customer experience, drive supply chain efficiency, and reduce complexity. The Customer Solutions Manager owns the customer relationship, orchestrates end-to-end order fulfillment, and champions continuous improvement to deliver measurable value and differentiation.

 

 

Duties and Responsibilities

• Account Ownership: Act as the primary point of contact for assigned customers within the SCS product offering, managing relationships, expectations, and strategic initiatives across the supply chain.
• Order Management Leadership: Oversee the full lifecycle of customer orders, ensuring alignment between demand planning, vendor execution, and logistics performance.
• Customer Engagement: Lead business reviews and regular touchpoints to assess performance, identify opportunities, and align strategic goals.
• Service Delivery Optimization: Collaborate with internal teams to ensure SLA adherence, proactively resolve issues, and enhance service delivery across all touchpoints.
• SOP Governance: Own and maintain customer-specific Standard Operating Procedures (SOPs), ensuring they reflect current processes and strategic priorities.
• Value Creation: Develop and execute multi-year supply chain value roadmaps tailored to each customer, focusing on cost-to-serve reduction, complexity elimination, and service innovation.
• Strategic Performance & Trend Monitoring:
  Monitor and analyze key operational metrics—such as booking acceptance, allocation efficiency, lead time adherence, and order cycle completion—to uncover trends, anticipate potential risks, and guide proactive, data-driven decisions. Use insights to shape strategic initiatives and optimize end-to-end supply chain performance.
• Issue Resolution: Manage customer issue logs, conduct root cause analysis, and implement corrective actions to prevent recurrence.
• Solution Design & Implementation Collaboration:
  Collaborate with project leads and cross-functional teams on the design and implementation of new services, process improvements, and system enhancements. Drive alignment with strategic goals and share insights to optimize outcomes.
• Data & Insights: Deliver customer visibility needs through Power BI dashboards and performance scorecards, enabling data-driven decision-making.
• Internal Advocacy: Represent the voice of the customer internally, ensuring their needs are prioritized in service development and operational planning.
• Knowledge Sharing: Document customer success stories and lessons learned to promote best practices across the organization.

 

 

Educational background / Work experience

• Bachelor’s Degree in Supply Chain, Logistics, or International Business.
• Minimum 7-10 years of experience in order management roles.
• Strong understanding of end-to-end supply chain concepts including Order Management, Vendor Management, Origin Logistics, and Transportation.
• Expertise in purchase order lifecycle management, and order management systems such as Infor Nexus.
• Knowledge of other TMS/WMS systems preferred.
• Exceptional interpersonal, analytical, and project management skills with a consultative approach to customer engagement.
• Demonstrates strong written and verbal