Clinical Training Coordinator II

GROW WITH US:

Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take a “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry.

STAY AWESOME:

Tandem Diabetes Care is proud to manufacture and sell the t:slim X2 insulin pump with Control-IQ technology. We’re also so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Since many of our own team members live with type 1 diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at tandemdiabetes.com.

A DAY IN THE LIFE:

• Acts as a liaison between CDSS, TPT, CC, HCP and Patient/Customer (as necessary) to initiate/coordinate Tandem pump training.
• Documents all activities concerning patient and trainers in CRM to maintain the most current information for enhanced communication throughout the organization.
• Assists CDSSs with requesting “Pump Start Orders” (dosing/settings) from the patient’s HCP and follows up with the HCP’s office to ensure completed form is received prior to training.
• Sends Training Referral (along with copy of completed “Pump Start Orders”) to assigned TPT per CDSS request via confidential fax or encrypted email.
• Keeps records updated in the customer relationship management software (CRM) for all training related updates, including uploading all training documentation from the CDSS, TPT or CC (via mail, email, or fax) into the correct Patient CRM record after it has been reviewed and confirmed that the documentation is complete.
• Audits training records that indicate accomplishment of successful patient pump trainings and investigates reasons for unsuccessful accomplishment, and communicates this to the CDSS.
• Provides administrative support for the management of field pump trainers. (TPTs and CC)
  • Maintains contract file of Tandem pump trainer consultant agreements and monitors expiration dates and re-training requirement dates.           
  • Communicates with CDSS to notify of retraining needs.
  • Communicates with TPT to notify of credentialing needs.
  • Receives training documentation & invoices from TPT/CC, audits documentation as required to initiate payment processing and monitors/tracks completed payments.
  • Follows up with TPT/CC for clarification or corrections on training documents or invoices.
• Interacts with Area RCM and CDS for guidance on technical and training issues.
• Confirms completion of required training plan before assuming job responsibilities.
• Ensures compliance with company policies, including Privacy/HIPAA, and other legal and regulatory requirements.
• Other responsibilities as assigned.

YOU’RE AWESOME AT:

• Ability to relate effectively with patients/customers, CDSS/RCM/TPT teams and health care professionals.
• Able to effectively share information regarding issues in written or verbal form and making recommendations in a clear and concise manner.
• Skilled at promoting team cooperation and a commitment to team success.
• Demonstrated ability to effectively prioritize and handle multiple priorities and complete assignments on time and with minimal errors.
• Proficient in Microsoft Office Suite and Internet with CRM software experience preferred.
• High school diploma.
• Post-secondary school education preferred.
• 2 plus years’ administrative experience supporting multiple people, including field staff.
• HCP office experience with patient interface.
• Experience with high volume transactions.
• Prior Outlook calendar management.
• Experience handling confidential and sensitive information.

WHAT’S IN IT FOR YOU?

In addition to innovative technology, we have a culture that fosters the idea that the happiest people are the most productive people. Not only do we hire forward-thinking achievers to join our workforce; we reward, develop, and retain them too. Just one of the many reasons of how we #StayAwesome! To learn more about our culture and benefits please visit https://www.tandemdiabetes.com/careers.

BE YOU, WITH US!

Tandem is firmly committed to being an equal opportunity employer and maintaining a diverse and inclusive environment. We value and embrace that every single one of us brings value to the table.