Patient Services Associate (PSA) | 36 hours per week | Cardiac Care Unit

Minimum Hiring Wage:

From $18.89 per hour

Job Details:

Scheduled Hours: 7:00pm - 7:30am

Job Description:

A Brief Overview

Provides basic patient care under the direction of a licensed nurse. Performs a variety of clerical functions and tasks related to department specific needs. Provides high quality care to the following patient populations: Surgical, Geriatric, Medical/Surgical, Adult, Pediatric, Obstetric, Telemetry and Psychiatric.

What you will do

• Answer patients' call lights in a timely manner and addresses request or reports to co-worker to fulfill the request.
• Answer telephones, and direct calls to appropriate staff.
• Maintain clean patient rooms and changes linens, as appropriate.
• Deliver messages, documents, and specimens.
• Observe patients' conditions, measuring and recording intake and output and vital signs, and report changes to professional staff.
• Maintain inventory of supplies based on unit routine.
• Proactively monitor patients for safety and communicate to licensed nurse the need for any monitoring devices (alarms).
• Consistently use patient safety devices.
• Document activities performed in the medical record in an accurate and timely manner.
• Greet visitors and callers to ascertain purpose of visit or call, and direct them to appropriate staff.
• Facilitate admissions, discharges and transfers in collaboration with other staff.
• Assemble, clean sheet, and tear down medical records.
• Operate office equipment such as: nurse call, fax, scanners, photocopier, computer system, telephone system, telemetry.
• Accurate and timely order entry.
• Perform various clerical and administrative functions, such as ordering and maintaining an inventory of supplies.
• Perform quality checks on equipment, i.e., crash cart, transport monitor.
• Regular and reliable attendance.
• Performs accurate patient registration and verifies patietn information.
• Tracts and records unit census.

Qualifications

• Completion of C.N.A. course (or complete within four months of hire date)
• Completion of C.N.A. course if currently in high school
• Medical Terminology course or within one year of hire Preferred
• Health care experience within the past five years Preferred
• computer classes/experience Preferred
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• Knowledge of the information and procedures to provide care.
• Being aware of others' reactions and understanding why they react as they do.
• Actively looking for ways to help people.
• Talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents.
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Monitoring/Assessing performance of self, other individuals, or organizations to make improvements or take corrective action.
• Adjusting actions in relation to others' actions.
• Communicating effectively in writing as appropriate for the needs of the audience.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Ability to manage multiple tasks at the same time.
• Ability to complete work functions with minimal errors and/or re-work.
• Ability to determine the order of multiple tasks.
• Knowledge of basic math to calculate intake and output.
• The ability to see details at close range (within a few feet of the observer).
• The ability to communicate information and ideas in speaking so others will understand.
• The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• The ability to listen to and understand information and ideas presented through spoken words and sentences.
• The ability to speak clearl