Senior Manager, IT-Claims

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We are seeking a dedicated Senior Manager, IT-Claims who will be leading the P&C Claims financial Payments team. The job will consist of a perspective of large system development as well as system maintenance.  The role will also require a high level of interaction with the business partners as the trusted adviser around technical capabilities to address their business needs and overall business impact as related to system release deployments and system outage support. 

The right candidate would have rich technical expertise and high curiosity to take calculated risks to move the technology forward to achieve business objectives with time sensitive delivery execution and the zeal to experiment & learn with a passion to drive solutions. They would also be a self-starter who can collaborate towards building a “One team” spirit with continuous improvement.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based out of the San Antonio; TX home office. Relocation assistance is available for this position.

Manages teams that are responsible for delivering and/or managing one or more technical support activities. Authorizes and influences the development and delivery of technical solutions that enable optimal business performance. Accountable for technical leadership in the plan, design, development, testing, implementation, or maintenance of technical solutions. Leads and directs change management, process improvement, and technical support initiatives. Provides direction and analytical support and directs business plan development to execute initiatives.

What you'll do:

• Responsible for developing, maintaining, testing, and monitoring an internal control environment, including preventative and detective controls, to effectively manage risks.

• Builds and oversees a team of employees for assigned technology support area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities

• Provides leadership for those involved in the development, design and optimization of technology support functions supporting business and/or technical processes.

• Manages the identification, research, and analysis of business, process, and technology opportunities.

• Informs and tracks metrics for technology support capabilities and/or processes (KPIs, KRIs, etc.).

• Conducts or oversees technology efforts by applying technical expertise; promoting adherence to all procedures and policies. 

• Partners with key functions to align IT strategy and initiatives in support of business strategy and goals.

• Operationalizes documentation standards and quality assurance methodologies for technology support functions and ensure adherence to standards by respective team. 

• Manages and forecasts unit level expenses which may include department allocations, Product/Component, 3rd Party, project/program, software and vendor expenses.

• Manages and leverages the relationship with 3rd Party vendors to ensure achievement of technology support objectives.

• May be responsible for vendor management activities including service agreements, staff augmentation and technology contracts.

• Role models USAA’s mission, core values, culture and desired behaviors – including a sound risk culture.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of experience in a technology function to include 2 years leadership experience, demonstrated in either a supervisor or individual contributor role, of IT Professionals in a Software Development/Engineering or Infrastructure environment.

• Hands on experience actively driving the technology life cycle from requirements analys