RMA Coordinator

 

Since 1890, Pfeiffer Vacuum has been shaping the vacuum industry with groundbreaking innovations. Every day, over 4,000 employees at 10 production sites and more than 20 sales and service companies worldwide give everything for our customers. With our comprehensive portfolio, we offer solutions for all types of vacuum applications. We are not only driven by highest quality standards. It is our vision to be the most sustainable and fastest growing market player in our industry to drive technology for a sustainable future.    
Apply now and make our success story yours too!
 

 

 

 

SUMMARY

 

The RMA Coordinator plays a key role in ensuring efficient processing and management of returned materials (RMAs), customer service requests, and internal service operations. This role is responsible for end-to-end handling of customer returns, coordinating logistics, maintaining system records, and supporting internal teams with order fulfillment and service documentation. The ideal candidate will be detail-oriented, highly organized, and capable of multitasking in a fast-paced technical service environment.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Exercise of judgment, discretion, and tact in all business matters and business relationships is required. Strong interpersonal skills and the ability to maintain clear and cooperative working relationships with co-workers and demonstrate regular attendance and punctuality are essential. The organization’s leadership promotes collaborative problem solving in both formal and informal work teams. Participation in and contribution to teamwork within the organization is required. Necessary interpersonal skills include being a self-starter, motivated, creative, flexible, self-confident, deadline oriented and able to multi-task. Employees must follow all quality and safety procedures of the company, including those at customer sites if applicable, and must abide by the corporate Code of Conduct in all situations.

 

Supervisory Responsibilities

 

None.

 

Duties

 

1. Customer Support:
   1. Address customer requests for RMAs via email.
   2. Issue RMAs to customers.
   3. Provide customer support via email.
   4. Provide price quotes for valve repairs.
2. Portal & System Management:
   1. Update customer portals.
   2. Update Valve Tracker.
3. Returns & Service Operations:
   1. Receive all inbound RMA returns.
   2. Relocate valves as needed.
4. Service Documentation & Pricing:
   1. Invoicing service orders.

Physical Demands

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

100% inside, climate / noise-controlled office environment; lifting to less than 25 lbs.

 

Tasks require walking, sitting, bending, reaching, mobility, frequent lifting and pushing/pulling. Work requires computer skills (word processing, spreadsheet, and data-entry), attention to detail and accuracy. Communication skills including listening and speaking are required for interaction with other employees, vendors, and customers. Strong interpersonal skills, the ability to balance multiple tasks and any stress associated with the duties and responsibilities of this position are essential requirements in the performance of this job.

 

Secondary duties with added requirements may be assigned from time to time.

 

POSITION REQUIREMENTS