Client Support Representative - Health Insurance

Company:

Marsh

Description:

The role of  the Client Support Representative in Health Insurance is to provide assistance and guidance to clients regarding their insurance coverage. Client Support professionals in Health Insurance play a crucial role in maintaining positive relationships with clients, ensuring their satisfaction, and helping them navigate the complexities of the insurance system.

What can you expect?

• Receiving requests from customers, by phone and email
• Addressing customer inquiries and concerns, explaining insurance policies and procedures, assisting with claims processing, and ensuring that clients have a clear understanding of their coverage and benefits
• Tracking the resolution of claims files
• Recording interactions in the database
• Preparation of reports

What you need to have:

• Experience in customer relations, in the medical field - minimum 6 months
• Insurance knowledge/experience is a plus
• Higher education
• Good knowledge of the MS Office package
• Knowledge of English (at least intermediate level)
• Good understanding of new technologies and a genuine curiosity in this area.
• Excellent communication, relationship, and negotiation skills
• Good conflict management skills
• Positive attitude and customer orientation
• Initiative and enthusiasm

What are the benefits?

• Developing a career in the field of insurance brokerage as part of the Marsh Romania team
• Besides salary, we are offering insurance-based benefits (including private health insurance), meal vouchers, birthday leave and other benefits to be discovered
• Hybrid working model (3 days in the office, 2 days from home)

About Marsh

Marsh is the world’s leading insurance broker and risk advisor. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. For more information, visit marsh.com, and follow us on LinkedIn and X.