Area Manager - CE Silicon Valley

At Options For All (OFA), full-time employees are eligible for 100% COMPANY PAID medical, dental, and vision benefits. Qualifying dependents are eligible for 100% COMPANY PAID dental and vision benefits as well as 50% COMPANY PAID medical coverage. Coverage is effective on your first day of hire!

POSITION SUMMARY

Reporting to the Director of Programs, the Area Manager is responsible for the performance, management and oversight of their assigned program.  Duties include hiring, supervising and developing frontline staff and case managers, managing program budgets to meet or exceed targets, cultivating successful relationships with internal and external stakeholders to maximize program efficiency, and ensuring a consistent brand of high-quality service delivery.

We encourage applications from all communities including black, indigenous, people of color, LGBTQIA+, women, neurodiverse, and people with disabilities.

An Options For All Area Manager is:

• An inspirational and visionary leader who is people-focused and inspires teams to achieve common goals
• A critical thinker who plans and prioritizes the most effective and efficient path toward success
• Able to adapt to frequent change and have the ability to respond quickly to changing priorities
• Values-driven with an entrepreneurial mindset who thrives on setting and exceeding goals
• A self-starter who takes pride in meeting outcomes and deadlines, and holds teams accountable to do the same
• A strategic thinker who is a solution-focused problem solver, embracing out-of-the-box thinking and creativity
• A professional in all aspects of business and conduct

Objectives of this Role

• Manage service teams to ensure all program metrics are consistently met
• Ensure program compliance with all policies, procedures and standards
• Convert new referrals to clients
• Maintain organizational standards of satisfaction, quality, and performance
• Manage financial and service performance of program to meet or exceed KPI’s and metrics

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: This is not intended to be an exhaustive listing of job functions. This job description is in no way states or implies that these are the only duties to be performed by this employee. The employee must follow any other instructions and to perform any other duties as assigned by management.

Program & Personnel Management

• Manage and support all programmatic operations of assigned program
• Supervise and develop the Case Manager to support day-to-day service functions
• Manage program personnel to ensure consistent, high-quality service delivery
• Manage program budgets and service benchmarks to meet monthly, quarterly and annual targets
• Complete timely reports for client service tracking and service milestones
• Ensure program compliance with applicable laws, policies, guidelines, and procedures
• Maintain a high degree of customer service satisfaction with internal and external customers
• Ensure the programs electronic case management system is consistently up to date with accurate billing and service data
• Operationalize Options For All’s mission and values in all aspects of service delivery

Minimum Qualifications

• Effective communication verbally and in writing, with proficiency in grammar, punctuation, and vocabulary
• Proficient use of basic office equipment, Microsoft Suite, and required systems (Videoconferencing, database management system, etc.)
• Resilience, with the ability to respond quickly to changing ideas, responsibilities, expectations, trends, and strategies. 

Preferred Qualifications

• Bachelor’s Degree
• Strong personnel management experience<