Sr Technical Product Manager

Job Title:

Sr Technical Product Manager

Job Description

Must be in the Kansas City, Kansas Area-Hybrid role





We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.

We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers:

* Challenge Conventions

* Deliver outcomes unimagined

* Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you.

In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.

We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

Build, manage, and set direction, schedules, prioritizations for teams and partners as a whole as well as for individual team member success. 

Identify and solve systemic, organizational-wide problems, influence, and build strong relationships.  Partner with Product Engineering & Platforms and Cross-Digital Functions to define needs to support strategic planning and execution as well as metrics, program requirements, and scope.  Maintain roadmaps, backlogs, pipelines & forecasts. 

Product Management, product planning, product roadmap.

As a cross-functional partner, lead technical discussions and be a thought leader during product reviews and be responsible for designing and executing process and strategy frameworks that facilitate product-related goal setting, decision making, and business impact. 

Articulate to stakeholders your team’s scheduling, priorities, requirements, goals, and milestones.  Integrate your project delivery & technical knowledge, subject-matter expertise, and understanding of frameworks, platforms, groups, trends to make sound decisions and influence business direction through data-driven analysis & outcomes. 

Envision, forecast, develop and manage end-to-end project & agile delivery plans and ensure on-time delivery & execution, as well as operational effectiveness. 

Provide hands-on agile, project program management during analysis, design, development, testing, implementation, and post-implementation phases; while recognizing the full lifecycle of concept to execution, delivery to operations & sustainment. 

Perform risk and change management on projects. 

Influence program/product direction and simplify complexity. 

B.S. in Computer Science or a related technical discipline, or equivalent experience. 

12+ years of software industry experience, including platform & systems engineering, hardware engineering, or technical product/program management experience.  Web, digital, large scale applications and/or APIs engineering & operations are a must. 

7+ years of people management experience leading teams to deliver technical programs or products from inception to delivery, to operations, sustainment, DevOps. 

Experience communicating and representing work to senior leadership and framing discussions to gain valuable feedback and experience working with technical management teams to develop systems, solutions, and products. 

Analytical and problem-solving experience with large-scale systems. 

Experience establishing and leading teams through multi-disciplinary relationships, including product management and engineering to drive product impact.