Technical Support Engineer I (Hospitality)
Choctaw Nation of OklahomaAbout the role
Schedule: Thursday through Sunday 4:00pm-2:30am
Job Purpose or Objective(s): Technical Support Engineer I's job is to provide advanced technical support for all technology-related operations, contributing to the success of the organization's goals and strategic objectives. The Technical Support Engineer I will offer comprehensive technical assistance, which includes managing, maintaining, and optimizing critical functional areas, such as applications, tools, and hardware resources.
Primary Tasks:
1. Applies company policies and procedures to complete routine tasks.
2. Follows industry best practices and standard operating procedures to analyze and troubleshoot incidents and service requests, working on problems of limited scope.
3. Follows detailed instructions for defined processes on most work.
4. Collaborates with cross-functional technical resources to complete project tasks and provide day-to-day support.
5. Build stable working relationships with internal stakeholders. Leverages influence to advocate for stakeholder needs.
6. Build, deploy, and maintain applications, patches, security fixes, automation, and support tools to the Choctaw Nation environment.
7. Contribute to knowledge base articles to aid in problem resolution.
8. Provide fundamental technical support to internal stakeholders escalating work to internal IT teams when necessary.
9. Provide fundamental support to internal IT teams escalating work when necessary.
10. Other duties may be assigned by management.
Requirements:
- High school diploma or equivalent education, relevant certifications.
- Fundamental experience supporting various operating systems.
- Fundamental experience supporting desktop and server environments.
- Fundamental experience creating automation for installations, configuration changes, and system management.
- Fundamental experience troubleshooting pre-deployment and post-go-live issues.
- Ability to prioritize and execute tasks in a high-pressure environment.
- One year of related work experience.
The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity.
Benefits- Free gym membership
- Free access to employee health clinic
- Free lunch for casino & resort associates
- Earned wages access once per week
- Pet insurance
- Paid vacation / sick time
- Medical / Dental / Vision
- 401(K) with company match
- College tuition reimbursement
- Short-term disability, long-term disability, and family leave
- Employee assistance program
- Employee prescription program
- CNO Paid Life Insurance
- Teladoc
- On Site Dental Clinics (Jet Dental)
- On Site Mammogram Services
- Free diabetes and hypertension monitoring benefit (Livongo)
- Accolade- Concierge Benefits Program
- Wellness Program that equals savings on health insurance cost (Virgin Pulse)
- Maternity Care Program
- (Benefits provided by the Choctaw Nation are based on employment classification)
- Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS
- Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category.
- Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates.
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