Jobs and Careers

Senior Coordinator, One Stop Contact Center

University of North Texas System

United Statesfull_timeVerifiedPosted 23 Jun 2026

💰 $47,232/yr

About the role

Title: Senior Coordinator, One Stop Contact Center

Employee Classification: Sr Student & Pgrm Coordinator

Campus: University of North Texas

Division: UNT-Enrollment Management

SubDivision-Department: UNT-Integrated Student Svc Ctr

Department: UNT-Integrated Student Svc Ctr-164820

Job Location: Denton

Salary: 47,232.00

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values at www.UNTSystem.edu.

Department Summary

The UNT One Stop provides holistic student support across enrollment and financial services functions within the Division of Enrollment. Our team members support students across various modalities, including in-person, telephone, and virtual services (online chat and case management). Guiding students through processes related to admissions, enrollment, financial aid, student accounts, and financial literacy, proactively solving complex situations through direct intervention and collaboration across teams, departments, and divisions.

Position Overview

The UNT One Stop Contact Center is part of the university’s newly formed Division of Enrollment Integrated Student Services One Stop team. Committed to enhancing the overall student experience, this innovative team brings together expertise and resources from across the Division of Enrollment to seamlessly support a student’s UNT journey. The goal is to simplify students’ interactions with the institution and create a supportive environment.

The Senior Coordinator functions as a team lead for members of the One Stop Contact Center team to maximize accuracy and deliver an exceptional student experience. The coordinator fosters a student-service-oriented culture by promoting a strong commitment to meeting student needs, ensuring their success, and continuously improving their experience throughout their journey. This position serves as a resource to others for resolution of complex student problems and issues. Key responsibilities include coaching and mentoring team members, resolving escalated customer issues, monitoring call center metrics, and assisting department leadership in identifying process improvements to enhance effectiveness.

Minimum Qualifications

Bachelors degree in a related field and two years of student services, student affairs, counseling, advising or related experience; or any equivalent combination of education, training and experience.

Knowledge, Skills and Abilities

Excellent interpersonal, written, and verbal communication, critical thinking and administrative skills. Ability to meet expectations in a fast-paced and dynamic customer-oriented environment with flexibility to accommodate adjusting priorities. Proven ability to work effectively as a team member. Experience in Microsoft Office Suite, student information systems, CRM.

Preferred Qualifications

Bachelor's degree in related field and two years of student services, student affairs, counseling, advising or related experience; or any equivalent