Pre-Sales Engineer and Technical Support

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

The Pre-Sales Engineering / Fly-Away Technical Support Department at Silent Sentinel is a dynamic team dedicated to providing comprehensive technical support throughout the sales process and beyond. This department plays a vital role in ensuring that our cutting-edge security solutions are effectively demonstrated, understood, and deployed to meet the specific needs of our customers. By combining in-depth technical knowledge with exceptional customer service, the team ensures seamless integration and operational success of our products.

Job Description

Mission

• Our mission is to support the sales team and our customers by delivering top-tier technical expertise and hands-on support. We aim to enhance customer satisfaction and drive sales growth through innovative solutions, detailed technical demonstrations, and proactive technical support in the field.

Key Responsibilities

• Technical Support for Sales: Provide the sales team with the technical knowledge and resources necessary to engage effectively with customers. This includes developing and delivering technical presentations, demonstrations, and proposals.
• Customer Engagement: Work closely with prospective and existing customers to understand their requirements and provide tailored technical solutions.
• Product Demonstrations: Conduct detailed product demonstrations to showcase the capabilities and benefits of Silent Sentinel’s security solutions.
• Proposal Development: Assist in creating comprehensive technical proposals that align with customer needs and highlight the value of our products.
• Training and Education: Develop and deliver training sessions for both customers and internal teams to ensure thorough understanding of product features and usage.
• On-Site Technical Support: Provide fly-away technical support by traveling to customer sites to diagnose and fix camera systems, ensuring successful installation, configuration, and operation of Silent Sentinel’s solutions.
• Feedback Loop: Act as a conduit between customers and the product development team, providing valuable feedback to drive continuous improvement of our solutions.
• Industry Awareness: Stay updated with the latest trends and developments in security technology to maintain a competitive edge and inform customers about emerging solutions.

Team Composition

• The Pre-Sales Engineering / Fly-Away Technical Support Department is composed of highly skilled professionals with diverse backgrounds in engineering, technical sales, field support, and customer service. Each team member brings a unique set of skills and experiences, fostering a collaborative environment that drives innovation and customer satisfaction.

Collaboration
The department works closely with several other key areas within Silent Sentinel, including:

• Sales Team: To understand customer needs and ensure technical solutions align with sales strategies.
• Product Development: To provide customer feedback and contribute to the continuous improvement of our products.
• Customer Support: To ensure a seamless transition from pre-sales to post-sales support and implementation.
• Marketing: To develop technical content and materials that effectively communicate the value of our solutions.

Goals and Objectives

• Enhance Sales Effectiveness: Provide the sales team with the tools and knowledge they need to close deals and grow customer relationships.
• Customer Satisfaction: Ensure that customers receive the best possible solutions and support, leading to high levels of satisfaction and retention.
• Seamless Deployments: Ensure successful installation and operation of our solutions through on-site technical support.
• Innovation: Continuously improve our pre-sales and support processes to stay ahead of industry trends and customer expectations.
• Growth: Support the company’s growth objectives by helping to secure new business and expand existing accounts.

Role Respons