Senior Renewal Manager

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

The Docusign Senior Renewal Manager is a high impact position, responsible for owning and executing a portfolio of high-value renewal contracts in an assigned territory. Senior Renewal Managers have wide-ranging experience and will use professional concepts and company objectives to resolve complex issues in creative and effective ways. They are responsible for minimizing financial attrition, locking in favorable terms with our clients, identifying growth and providing insights to the business that improve future outcomes. Senior Renewal Managers are responsible for ensuring maximum financial results for Docusign while strengthening partnerships with existing customers.

 

This position is an individual contributor reporting to the Director, Renewal Management. 

 

Responsibility

• Develop and leverage customer relationships to improve customer retention

• Uncover additional opportunities within the Commercial team’s most strategic customers

• Manage renewal process and negotiate multi-variable contracts

• Drive usage and adoption and consult customers to increase successful adoption of the Docusign Agreement Cloud

• Facilitate cross functional support to achieve successful product implementation

• Develop and execute strategic territory plans to achieve metrics

• Demonstrate expertise within the vertical accounts managed

• Foster strong working relationship with Account Executives to support and grow current customer base

• Travel as necessary to foster relationships with customers in territory

Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

 

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic 

• BA/BS degree or equivalent work experience

• 5+ years of experience in account management focused on customer retention and sales within the technology or software industry

• Familiar with Google suite

 

Preferred 

• Demonstrated time management, organizational, and multi-tasking skills

• Experience with project management and consulting with customers to deploy technology

• Excellent business acumen and ability to analyze data to address customer situations

• Exceptional verbal and written communication skills, specifically at executive level

• Experience building highly consultative customer relationships

• Track record of success and over-achievement of quota in past positions

• Demonstrated ability to work in a fast-paced environment

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

 

Based on applicable legislation, the below details pay ranges in the following locations:

 

California: $44.50/hour - $65.63/hour Illinois, Colorado, Massachusetts and Minnesota: $42.90/hour - $59.03/hour Washington, Maryland, New Jersey and New York (including NYC metro area): $42.90/hour - $61.15/hour Washington DC: $44.50/hour - $61.15/hour Ohio: $40.10/hour - $55.10/hour

 

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.

 

Global benefits provide options for the follo